Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025.
Jamul Resort offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 and 2024 by San Diego’s Business Journal.
Key Responsibilities:
1. Guest Service:
· Greeting guests warmly and escorting them to their tables.
· Present menus, take orders, and recommend food and drink options based on guests' preferences.
· Provide information on daily specials, promotions, and menu items.
· Ensure that all guest requests are handled promptly and politely.
· Respond to guests' inquiries regarding food, beverages, and resort services.
· Address and resolve any guest complaints in a professional manner, escalating when necessary.
2. Food & Beverage Service:
· Accurately take and relay orders to the kitchen or bar.
· Serve food and beverages in accordance with established resort standards.
· Ensure proper presentation of food and drinks before serving to guests.
· Ensure guests are satisfied with their meals, refilling drinks, and providing any necessary condiments.
· Clear tables after guests have finished their meals and prepare them for the next guests.
3. Cleanliness & Organization:
· Maintain cleanliness and organization of dining areas, including tables, chairs, and menus.
· Ensure that workstations are properly stocked with utensils, napkins, and other necessary items.
· Assist with setting up and cleaning up dining areas, ensuring that health and safety standards are maintained.
4. Team Collaboration:
· Work effectively with colleagues, including other waitstaff, kitchen staff, and management.
· Assist in training new staff as needed and promoting a positive team environment.
· Help with additional duties such as delivering room service or assisting with special events.
5. Sales and Upselling:
· Promote the resort’s food and beverage offerings and encourage guests to try new or signature items.
· Upsell menu items and suggest pairings that enhance the guest experience.
· Accurately handle guest checks, process payments, and provide change, as necessary.
6. Adherence to Resort Policies:
· Follow all resort procedures regarding health and safety, food handling, and alcohol service.
· Comply with the resort’s grooming and uniform standards.
· Maintain confidentiality regarding guest information and resort operations.
· Other duties and responsibilities may be assigned as necessary
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
· High school diploma or equivalent
· Six months’ experience in food & beverage service preferred
· Knowledgeable of food and wine
· Must possess excellent interpersonal skills
· Available to work required schedule which may include nights, weekends, holidays, and overtime as needed