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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Location: Atlanta, GA   

Pay: $80,000-$100,000 + 10% Target Bonus

The Janitorial Program Manager will report directly into Account Program Management Director. As a lead, you will have oversight of housekeeping vendor contract for a specific site (airport, corporate headquarters and/or other facilities) to ensure vendor is cleaning facilities to meet client satisfaction. Program deliverables and activities will be aligned in accordance with mission and goals of the organization

Essential Duties and Responsibilities

Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of Janitorial servicesManaging work order management software capabilities for program reportingDetailed knowledge of site Managed Service Agreement (MSA), Scope of Work (SOW) and Key Performance Indicators (KPI)Regularly conduct audits on all services provided to ensure performance measures are being maintainedLeading daily, weekly and monthly governance meetings focused on driving and reporting on Janitorial service performanceMeeting with stakeholders to make communication easy and transparent regarding program issues and decisions on servicesImplementing and managing changes and interventions to ensure project goals are achievedProducing accurate and timely reporting of program status throughout its life cycle.Analyzing program risksEnsuring an adequate supply of consumables/materials and service for the proper operation of services through PO process support

Measurable Objectives

Safety ComplianceKPI ComplianceClient Customer Satisfaction SurveyMultiple Training Programs

Understanding of Environmental Health & Safety

OSHA, State, and Local Regulatory ComplianceHAZMAT (Hazardous Material) ComplianceCommodity Resource ManagementEnvironmental Compliance InitiativesISO ComplianceEnvironmental Emergency ResponseEnsure 100% Employee Safety Training CompliancePerform Timely Safety Incident Reporting and MonitoringMaintain “0” Recordable and Lost Work Day Case InjuriesUtilize Pre-Task Planning Methods Personnel ManagementCoordinate Employee PTO/Vacation Scheduling and Coverage

Skills and Qualifications Requirements

Maintain compliance with JLL’s policies and proceduresProvide day-to-day direction to our janitorial vendor including updates on performance, coordinating activities, checking on quality and work progressDevelop and maintain good working relationships across all levels of the organizationDevelop and maintain positive relationship with the Delta Corporate Real Estate, Delta Operations, JLL and janitorial vendor teams

Physical Demands:

Lift and move items up to 25 pounds eachMust be able to stand/walk for up to 10 hoursWalking in and around Industrial areas in facilities that can be over a mile in lengthAbility to work in environments that may be noisy, dimly lit, unheated, not air-conditioned

Required Knowledge, skills and ability’s

2+ years’ experience with Facility or Janitorial/Housekeeping Administration.Proven experience as a Program Manager or other managerial positionOutstanding leadership and organizational skills - collaborative style neededSuperior customer service skills and orientation.Excellent communication skillsExcellent problem-solving abilityAbility to maintain professionalism at all times under stressful situations.Ability to plan and manage work under time constraints.Ability to multitask and work without direct supervision.Proficient written, verbal and people skills.Excellent knowledge of MS Office, Excel Spreadsheets, PowerPoint presentation creation and administrative reporting.Working knowledge of program/work order management software. Experience with Corrigo and/or 4insite is a strong advantage.

Location:

On-site –Atlanta, GA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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