Key Accountabilities · Collaborate with other security engineers and IT staff. · Translate technical documentation and communications between English and Japanese as needed. · Actively participate in training programs to develop security expertise. · Manage daily operations of the Privilege Access Management (PAM) console, including account onboarding, credential management, and troubleshooting. Qualifications · Bachelor's degree in Computer Science, Information Technology, or a related field. (Other relevant degrees will be considered). · Excellent written and verbal communication skills in both English and Japanese (Japanese fluency is a MUST). · At least 1-2 years IT Background · Strong aptitude for learning new technologies and technical concepts. · Willingness to undergo comprehensive training in security principles and PAM/MFA systems. · Ability to work independently and as part of a team. · Strong problem-solving and analytical skills. · Experience in IT support or a related field is a plus. · N2 JLPT certification preferred; equivalent language proficiency may be assessed for qualified candidates. Key Performance Indicators · Percentage of customer problems resolved within required timescales. Meeting service level requirements. · 100% Training compliance on plotted trainings for the entire fiscal year. · Evidence of sharing and re-use of knowledge. · Feedback from customers, colleagues and team managers. **Requisition ID** : 26938