JOB SUMMARY:

Responsible for taking guests food and beverage orders, noting any special requests obtaining needed approvals/verifications, processing all orders using the computer system and providing the food server with guest checks. Notifies management of any guest complaints and/or problems involving Jasmine’s Noodle Bar.

GENERAL REQUIREMENTS:

High school diploma or equivalent.  One year (1) previous customer service related experience required.  Must be able to perform basic mathematical computations.  Must be able to write legibly, complete detailed paperwork and use a computer for extended periods of time.  Must be able to initiate and engage in conversation in a professional and friendly manner.  Must possess excellent telephone interaction skills.  Ability to learn the menu, point of sale system and day to day procedures.  Must possess strong interpersonal and communication skills.  Must be able to work any day and any shift.  Must meet company appearance standards.  Must be able to read, write, speak and understand English.

ESSENTIAL JOB FUNCTIONS:

Answers department telephone in a cordial and professional manner to take food and amenity orders.  Ensures orders are accurately taken with any special requests noted and confirmed with the guest.  Refers special requests to the Multi-Outlet Assistant Manger.  Obtains necessary approvals prior to processing orders.  Suggests additional food and beverage items to compliment order.  Enters all orders into the computer system.      Accurately uses point of sale system.  Notifies management of any guest complaints or alleged discrepancies.  Treats guest with courtesy and respect.  Becomes familiar with hotel services in order to answer questions and provide assistance to guests. Maintains a clean work environment.  Performs side work duties as assigned.  Complies with all Caesars safety, health and general policies and procedures.

DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL & MENTAL:

Able to bend, crouch, kneel, twist and work at a desk while performing cashier/dispatcher functions.  Respond to visual and aural cues.  Must be able to work independently.  Must be able to operate the following office equipment: typewriter, computer, phone, 10 key adding machine, copier and fax machine.  Must be able to respond calmly and make rational decisions when handling guests needs.  Must be able to lift up to 20 pounds.  Requires complete understanding of the menu and daily specials.  Must fully understand standards of position as management may direct. Must present a well-groomed appearance.

 

WORK ENVIRONMENT:

Must be able to continuously maneuver around office.      Must be able to handle high noise levels.  Must be able to work inside a fast paced environment.  Must be able to handle more than one function at a time by being well organized and attentive to details. 

 

 

CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.