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Sr. Systems Engineer Job Details:

 

 Investigate, troubleshoot, and triage complex production software/application/service issues and misuse.Identify and escalate issues or root causes of systemic issues; lead, facilitate or participate in prompt resolution.Understand and take responsibilities for all operational workflows and standard operating procedures, down to a granular, detailed level.Create/maintain comprehensive support and process documentation.Interface with international groups and external parties to provide application support.Fulfill business support service requests (troubleshooting, log reviews, etc.).Systems, applications, and performance monitoring.Utility/tools development to improve support processes.Work with peers to assign, prioritize and complete daily tasks and Production issues           Qualifications:BA/BS in Computer Science or related technical field or equivalent practical experience.5+ years systems administration and/or software development experience.Customer service mentality - calm, customer-oriented communication.Programming experience in Java or C++ and/or strong scripting skills (Ruby, Bash, or Python).Experience troubleshooting complex systems and applications on *nix platforms.Experience using source control, bug tracking, and ticketing systems in a team environment.Experience supporting web applications in Java, Tomcat and LAMP stacks.Experience with application monitoring tools, such as Nagios, CA Wiley, Splunk.Experience in 24×7 production operations and participate in a periodic on-call rotation.Capable of quickly troubleshoot complex problems, understanding dependencies and deducing the root issue.Proficient in using command line tools to quickly triage and fix production issues then conduct root cause analysis.Understanding of Service Operations and ITIL principles and processesSelf-starter and able to work with limited supervision.

 

Preferred qualifications

 

MS degree in computer science and/or 10 years relevant work experience, including in a high-volume or critical production service environment as well as experience leading short projects.2+ years of technical leadership and/or management experience, leading engineering teams and mentoring others.Prior experience working in highly available finance, or revenue sensitive environment.Excellent analytical skills, coupled with a strong sense of ownership, urgency and drive.Excellent written communication skills.Good understanding of software development processes.Understanding of PCI DSS Environments and Security.Strong troubleshooting and QA skills.Experience in developing cross-platform code.Experience working with Cloud development environment is a plus.Experience with caching solutions such as Cassandra and memcached.Experience with e-commerce, especially in payment processing on a global scale.Experience with Java Application Servers/Containers.Strong troubleshooting and QA skills.