JIRA Confluence Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * * The **JIRA SME** is responsible for the enterprise multi-tenant Atlassian JIRA and JIRA Service Management. He/she is responsible for design, planning, and operation & maintenance of a catalog of Atlassian products, including but not limited to the following: JIRA, JIRA Service Management, Confluence, and Crowd. In scope for these responsibilities, the JIRA SME is responsible for native functionality of the products, plugin integrations, and overall interoperability of the service in our organizational structure. He/she designs, builds, and maintains complex workflows, screen schemes, permission schemes, and notification schemes with a multi-tenancy focus. The JIRA SME integrates the front-end UI with custom internally developed API based microservices. This role is also responsible for researching and recommending plugins and testing interoperability within our development environment. The SME will apply a solid understanding of Agile principles when recommending project management methodologies (scrum, kanban, waterfall, etc). In addition, he/she: + Collaborates with the project architect and stakeholders to identify and mitigate risks, issues, dependencies, and constraints + Plans and facilitates requirements gathering workshops to plan Jira workflows and configurations + Interprets and translates business requirements into product configurations leveraging Atlassian best practices + Configures and administers Jira Software, Jira Core and Jira Service Management plus related plugins + Designs, implements, and maintains custom workflows, global settings, users and groups, screens, dashboards, fields, permission schemes, post functions, etc., to serve as templates for Agile teams and automation workflows + Supports/assists project admins within projects + Manages and updates software and licenses + Administers application instances on a day-to-day basis by setting-up and supporting projects, roles, workflows, security, and plug-ins + Optimizes and improves process workflows and identify where functionality can be improved to meet user requirements + Maintains a healthy application environment by periodically reviewing and modifying configurations, permissions, workflows, dashboards, integrations, and logs + Supports the front-end UI integrations to external systems by collaborating with internal developers + Investigates, troubleshoots and fixes issues related to Atlassian tools suite, application servers, and database servers + Maintains an associated Confluence public pages for the purposes of knowledge management, historical system documents, communication, and wikis **Required Qualifications:** + Current DoD Secret clearance or ability to obtain one. + Seven (7) years relevant experience or Bachelor’s degree in Computer Engineering, computer information systems or another relevant field + Familiar with SAFe, Agile, and other JIRA methodologies and advise the customer to adhere to best practices to ensure quality of service, uptime, and security. + Possess five (5) years of experience with Atlassian products and a minimum of 10 years’ experience in Agile methodology. **Desired Qualifications:** + Atlassian Certified Professional – Jira Administrator (ACP-JA) required, Atlassian Certified Expert Preferred. + SAFe Program Consultant (SPC) 4.0+ certification preferred + Bachelor’s degree in Engineering, Computer Science, or other related analytical, scientific, or technical discipline preferred + Experience with SharePoint Online/MS365 integration and/or development - _____________________________________________________________________________ **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. **An environment of trust.** CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. **A focus on continuous growth.** Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. **Your potential is limitless.** So is ours. Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci) _____________________________________________________________________________ **Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) . Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $89,500-$188,000 _CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic._