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Primary skills:

SME JIRA Management / Administration

with export knowledge of the JSM (Jira Service Management) expert in workflows creation, administration and management expert knowledge of projects, workflow, automation export and migrations expert in installing and updating addons and JIRA app updates. expert in creation and installing SSL or TLS certificates on window servers.

A qualified resource will have experience:

Manage and administer Data Center JIRA service desk. Monitoring their own project. Gathering business requirements and translating them to workflows. Mapping business requirements to JIRA configuration. Provide training for business users and JIRA agents. Monitoring the PROD JIRA system for the best performance. Merging, updating disparate JIRA systems and modules. Documenting the JIRA system and associated business rules. Knowledge with Insight, Insight Discovery. Integrating with JIRA modules such as Insight, Insight Discovery. Knowledge of JIRA functionality such as dynamic forms, automation, notification, permissions,Issue security. Strong knowledge of JIRA scripting language. Knowledge with Jira tools Jira Misc Workflow Extensions (JMWE app), JQL,Script Runner, Groovy Scripting. Ability to determine Report, Dashboards, and Gadgets configuration for appropriate projects. Ability to determine the appropriate method to create/configure project workflows to meet gathered business needs. Possess strong organizational skills and formal ability to address projects and timelines.

Skills/Requirements:

Current work as a Jira SME - Required - 3 Years Prior experience implementing Jira Service Desk and Software projects - Required - 2 Years. Prior experience working on projects that were started by another team or vendor Required - 1 Year. Prior experience working with Insight Module of Jira - Highly desired - 1 Year. Prior experience working with Insight Discovery Module of Jira - Highly desired -1 Year. Prior experience working with Confluence module of Jira - Highly desired - 1 Year. Jira module migration and integration experience - Desired - 3 Years. Prior experience working with outside suppliers and development teams as vendors Desired - 1 Year. Business Analysis - Prior experience completing BRDs -Desired - 2 Years. MS Project or other tracking tool - Desired - 3 Years.