Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Software Technical Specialist - API Support 

We’re seeking a Software Technical Specialist to join our team and provide world-class technical support to property managers in the vacation rental industry. If you’re a problem solver with a passion for technology and helping others succeed, this is the perfect opportunity for you.

You’ll leverage your technical expertise in APIs and integrations to ensure our clients get the most out of our SaaS products and services. 

As a Software Technical Specialist - API Support, you'll be on the front lines of customer support, working closely with property managers and business technology partners to resolve technical issues and optimize their use of our software. Your contributions will directly impact our clients' success and drive product improvements. 

Experience & Qualifications:

A problem solver with the ability to break down complex technical issues and communicate solutions clearly. Experienced in troubleshooting software integrations and APIs (SOAP/REST APIs). A quick learner who can independently gain expertise in our products, APIs, and integrations. A great communicator, able to interact with stakeholders at all levels, with strong listening and consulting skills. Self-motivated and comfortable working in a fast-paced, dynamic environment. Prior experience with SaaS products, property management software, or the travel industry is a plus. Familiarity with tools like Atlassian (Jira/Confluence) and Salesforce is a bonus. BA/BS or equivalent experience required; a degree in Computer Science or Engineering is preferred. 

In this role, you will:

Customer Support: Provide exceptional, customer-first support to Business Technology Partners and property managers, resolving API and integration matters. Build Relationships: Cultivate lasting relationships with key customers and partners, ensuring high satisfaction levels through outreach programs and ongoing technical support. Troubleshoot & Resolve: Use your expertise to troubleshoot complex technical issues related to our APIs and integrations (SOAP, REST API, JSON, GraphQL, etc.), delivering clear solutions. Documentation & Training: Create detailed documentation and share knowledge to help team members troubleshoot effectively and improve internal processes. Collaboration: Work cross-functionally with development and product teams to escalate and resolve critical issues, ensuring customer needs are met. Continuous Improvement: Identify trends and areas for process improvement, advocating for product and process changes to enhance the customer experience. Own complex technical issues and work cross-functionally to drive resolution. Provide strategic recommendations to internal teams and advocate for product changes. Gather and analyze data to identify root causes and suggest improvements. Develop and communicate clear, actionable solutions to both technical and non-technical audiences. Actively contribute to team meetings, offering insights and sharing knowledge. 

Background:

2+ years of relevant technical support experience, ideally within the software or travel industry. Expertise in troubleshooting APIs, integrations, and software systems. Knowledge of industry tools and technologies (e.g., GraphQL, JSON, REST, SOAP, Postman, SPLUNK). Strong technical skills, including proficiency with Microsoft Office and CRM systems (e.g., Jira, Salesforce). Ability to lead medium-sized projects, mentor junior team members, and contribute to continuous improvement efforts. Strong understanding of Trust Accounting for Property Managers. Experience in process optimization and identifying areas for operational improvement. Ability to translate technical jargon into simple, clear communication.

#LI-MC1

The total cash range for this position in Austin is $64,500.00 to $90,000.00. Employees in this role have the potential to increase their pay up to $103,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.