Incumbents of positions in this series interview customers for unemployment insurance programs; explain program policies and procedures to customers; refer customers to other agency programs; review customer data and provide customer assistance; perform related work as required.

This position requires travel throughout the Commonwealth up to four days per week.The incumbent will provide in-person services for offices in Western Massachusetts. Applicants must be familiar with and comfortable using various web-based applications as required to perform duties while, teleworking, in the officeand/or out in the field. All applicants must have a current driver’s license and reliable transportation.

This position requires travel to three of the below locations per week with travel to two of the locations being rotated every other week. You may be required to travel to other regions, as needed, to provide coverage.

· MassHire Berkshire

160 North Street

Pittsfield, MA 01201

· MassHire Springfield

95 Liberty Street,

3rd Flr.

Springfield, MA 01103

· MassHire Franklin Hampshire

100 Munson Street

Suite 210

Greenfield, MA 01301

· MassHire Holyoke
850 High Street
Holyoke, MA 01040

Fluency in Spanish is strongly preferred.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

1. Interview customers of agency unemployment insurance (UI) programs, by telephone or in person, to obtain record and input to UI Online or other agency system as needed, to determine initial and/or ongoing eligibility of customers for programs and services.

2. Explain to customers, by telephone or in person, such matters as: proper preparation of agency forms and materials, program policies and procedures, service availability, rights and responsibilities of all parties, reporting requirements and benefits of programs and services.

3. Refer customers to agency services as required by reviewing data gathered from interviews and written applications.

4. Interact by telephone or in person in a professional manner with customers, and operate computers and peripheral equipment following established procedures and guidelines.

5. Perform related duties such as speak, read and write clearly, be able to translate UI Law and procedures, perform data entry, statistical calculations, author appropriate responses to customers, creating reports, file, process and direct mail, among other required duties.

Incumbents of positions in this series interview customers for unemployment insurance programs; explain program policies and procedures to customers; refer customers to other agency programs; review customer data and provide customer assistance; perform related work as required.

This position requires travel throughout the Commonwealth up to four days per week.The incumbent will provide in-person services for offices in Western Massachusetts. Applicants must be familiar with and comfortable using various web-based applications as required to perform duties while, teleworking, in the officeand/or out in the field. All applicants must have a current driver’s license and reliable transportation.

This position requires travel to three of the below locations per week with travel to two of the locations being rotated every other week. You may be required to travel to other regions, as needed, to provide coverage.

· MassHire Berkshire

160 North Street

Pittsfield, MA 01201

· MassHire Springfield

95 Liberty Street,

3rd Flr.

Springfield, MA 01103

· MassHire Franklin Hampshire

100 Munson Street

Suite 210

Greenfield, MA 01301

· MassHire Holyoke
850 High Street
Holyoke, MA 01040

Fluency in Spanish is strongly preferred.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

1. Interview customers of agency unemployment insurance (UI) programs, by telephone or in person, to obtain record and input to UI Online or other agency system as needed, to determine initial and/or ongoing eligibility of customers for programs and services.

2. Explain to customers, by telephone or in person, such matters as: proper preparation of agency forms and materials, program policies and procedures, service availability, rights and responsibilities of all parties, reporting requirements and benefits of programs and services.

3. Refer customers to agency services as required by reviewing data gathered from interviews and written applications.

4. Interact by telephone or in person in a professional manner with customers, and operate computers and peripheral equipment following established procedures and guidelines.

5. Perform related duties such as speak, read and write clearly, be able to translate UI Law and procedures, perform data entry, statistical calculations, author appropriate responses to customers, creating reports, file, process and direct mail, among other required duties.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: Applicants must have at least (A) three years of full time, or equivalent part-time, professional or paraprofessional experience in any of the following: (a) personnel interviewing, recruitment or job placement; (b) employment, vocational, educational, psychological, sociological, or rehabilitation counseling or guidance; (c) credit or claims adjustment interviewing; (d) job analysis or position classification work, and of which at least (B) one year must have been in a professional capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. An Associate's degree from a recognized college or university may be substituted for one year of the required (A) experience.

II. A Bachelor's degree from a recognized college or university may be substituted for two years of the required (A) experience.

III. A graduate degree with a major in education, vocational or rehabilitation counseling, or public administration may be substituted for the required experience

Education towards such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: Applicants must have at least (A) three years of full time, or equivalent part-time, professional or paraprofessional experience in any of the following: (a) personnel interviewing, recruitment or job placement; (b) employment, vocational, educational, psychological, sociological, or rehabilitation counseling or guidance; (c) credit or claims adjustment interviewing; (d) job analysis or position classification work, and of which at least (B) one year must have been in a professional capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. An Associate's degree from a recognized college or university may be substituted for one year of the required (A) experience.

II. A Bachelor's degree from a recognized college or university may be substituted for two years of the required (A) experience.

III. A graduate degree with a major in education, vocational or rehabilitation counseling, or public administration may be substituted for the required experience

Education towards such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.