Position Summary:

To serve Nothing Bundt Cakes guests both in person and over the phone with creative 

solutions in a warm and welcoming environment. Guest Service Representatives will also 

perform side work duties for the crafting department, some light cleaning, and some clerical 

duties. 

 

Requirements:

Possess a strong sense of teamwork Ability to follow instructions Has integrity Takes initiativeFits the Nothing Bundt Cakes CultureHas the ability to work well under pressure Outgoing and friendly personality Ability to multitask while paying special attention to detail Strong sales ability Genuine care of others needsAbility to work with a sense of urgency 

Responsibilities may include but are not limited to: 

Abide by all NBC policies and proceduresUphold NBC's image and brandAssist other departments when necessary Introduce walk-in guests to our bakery and our products with a guest tour Assist guests with walk-in orders while using creative solutions Suggest balloon sales, show porcelain items, and up-sell with candles and cardsAssist phone guests by placing incoming  ordersGive cake presentations while performing quality control testsOperate & balance (POS) point of sale with accuracy and efficiency Gather guests email addresses Keep samples available during all hours of operation Maintaining a strong knowledge of NBC's products, prices, and promotionsKeep retail area clean, swept, neatly merchandised, Dust all retail surfaces twice per week, including all counter tops, and POS stationsDuties assigned by crafting department such as fluffing bows and making design pieces.Track inventory and commission sales