JOB SUMMARY: 

The Junior CRM Administrator is responsible for providing day-to-day administrative support within the Salesforce CRM system and integrated tools, conducting sales reporting and analysis, creating support documentation, and performing user acceptance testing. Approximately 20 hours per week.

 ESSENTIAL FUNCTIONS:

The functions listed describe the business purpose of this job or position.  Specific duties or tasks may vary and be documented separately.  An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.  Associates are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

Provide day-to-day administrative support within the Salesforce CRM system and related tools, including data entry, record maintenance and user management. Create and generate regular sales reports, dashboards, and analytics to monitor key performance indicators (KPIs) and provide insights to sales teams and management. Analyze sales data to identify trends, patterns, and opportunities for improvement, and present findings in a clear and concise manner. Develop and maintain support documentation, including user guides, training materials, and FAQs, to ensure effective utilization of the CRM system by end users. Assist in user acceptance testing (UAT) efforts for system enhancements, new features, and bug fixes, ensuring proper functionality and adherence to business requirements. Collaborate with the IT team and external vendors to troubleshoot and resolve system issues, ensuring minimal disruption to business operations. Assist with other projects as assigned and perform additional duties as requested by management.

MINIMUM QUALIFICATIONS AT ENTRY:

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Proficient in Salesforce CRM, including knowledge of data entry, user management, and report generation. Strong proficiency in Microsoft Excel, with the ability to manipulate and analyze large datasets. Competency in Microsoft Outlook and Word. Excellent analytical skills with the ability to translate complex data into actionable insights. Detail-oriented with exceptional organizational and time management skills to meet deadlines and handle multiple tasks simultaneously. Strong communication skills, both verbal and written, with the ability to effectively collaborate with cross-functional teams. Self-motivated and proactive, with a strong ability to work independently and as part of a team. Familiarity with user acceptance testing (UAT) processes and experience in creating support documentation is a plus.

EDUCATION/EXPERIENCE:

High school diploma or GED required. Prefer Associate degree in Business Administration, Information Systems or a related field, or equivalent experience in a similar role (preferably with exposure to Salesforce CRM administration and reporting).

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS:

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.  In addition to other demands, the demands of the job include:

Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results. Must undergo and meet company standards for controlled substance testing and behavioral selection survey. Handling and being exposed to sensitive and confidential information. Required ability to handle multiple tasks concurrently. Ability to attend in-person training and special meetings at the Securitas office. Ability to sit for long periods of time while working on a personal computer. Occasional lifting and/or moving up to 10 pounds.
 

EOE M/F/Vet/Disabilities