York, PA, USA
36 days ago
Jr. Design Software Support Agent

Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 2,300 professionals that provides a full range of multi-disciplined engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT, is currently ranked #61 on Engineering News-Record’s list of the Top 500 Design Firms.

Position summary: Ensure the stable operation of in-house CADD (computer-aided drafting and design) software within the organization. This includes assisting with installing, configuring, maintaining, supporting, and optimizing designated CADD software platforms across the enterprise. The agent will also analyze and resolve user CADD program issues in a timely and accurate fashion. 

Essential functions and responsibilities

Assist, implement, and maintain policies, procedures, and associated plans for CADD software administration and appropriate use.  Assist in migration projects to newer versions of CADD applications as needed.  Configure and initiate CADD software, related hardware, and any other corresponding CADD assets.  Provide tier 2 on-call technical support  Assist with enforcement of CADD standards regarding layering, dimensioning, text annotations, BIM\CIM, and other aspects of CADD usage.  Assist with training sessions and teaching materials for propagating CADD knowledge throughout the organization. 

Nonessential functions and responsibilities

Perform other related duties as assigned 
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