The Jr. Operations Analyst provides ongoing support to Synthesio clients post-"go live." Responsibilities include addressing client inquiries, maintaining technical requirements, communicating Synthesio’s value proposition, ensuring client satisfaction, and involvement in larger client projects. This role requires collaboration with team members in India, Mexico and Romania to cover 24/5 working hours, along with France, Singapore, and US within the rest of the Support Team. 

You will be working within the Support Department, where we assist both clients and internal teams in utilizing the platform. You’ll be part of a team that is continually evolving, improving, and learning. 

What will I be doing?  
In this varied and engaging role, you will:  Assist CSMs with Backoffice Tasks:  Build and maintain dashboards  Perform QA testing and manage crawling/rejection rates  Source keywords/accounts and identify/integrate sources  Handle translations, reports, newsletters, and data annotation (Lab Studio)  Service Clients:  Maintain client dashboards, including query writing and data manipulation  Support QA initiatives, track bugs, replicate issues, and liaise with tech support  Maximize client value from Synthesio products by addressing usage inquiries  Coordinate with the CSM for complex client requests to ensure satisfaction 

What do I need to bring with me?  

Ability to work independently  Open mindset to always learn and relearn  Excellent written communication skills  Authoritative knowledge of technical products  Strong multitasking abilities and privatization  Meets deadlines and takes ownership  Proficiency in MS Office Suite  Fluent written and oral English