FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
TECHNOLOGY
We're on a mission to build end-to-end products and technology that powers the an incredible e-commerce experience for luxury customers everywhere, understanding the motivations and needs of our customers and partners, to designing and testing hypotheses, to creating industry-leading experiences for luxury customers.
PORTO
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!
THE ROLE
Reporting to the Automation & CRM Support Lead, we’re looking for a proactive Junior Application Specialist to join our Automation & CRM Support team. In our team, you’ll manage our JIRA Service Desk, by handling incidents and service requests, and keep our UiPath and Salesforce systems running smoothly. Your day-to-day tasks will also include configuring and monitoring virtual machines, managing processes in UiPath Orchestrator, performing Salesforce admin tasks, and helping to resolve recurring issues, keeping our house organized. A foundational understanding of UiPath and Salesforce, strong problem-solving skills, and great communication abilities to understand the problem of the reporter and sell our solution are quintessential. Experience with JIRA, Confluence, and agile frameworks is highly appreciated. We’re looking for someone eager to learn, comfortable with ambiguity, and ready to tackle challenges in a dynamic team environment. WHAT YOU'LL DOIncident and Service Request Management:- Act as the 1st line gatekeeper for our JIRA Service Desk, proactively monitor and resolve issues with UiPath and Salesforce.- Ensure timely resolution of incidents, accommodate urgent changes, and manage service requests efficiently.
Problem Management:- Identify recurring issues, support conducting root cause analysis, and help implement solutions.
System Administration:- Manage UiPath processes, queues, assets, triggers, and virtual machines.- Perform Salesforce admin tasks, including user setup, profile management, customization, integrations, and reporting.- Monitor system health and stay updated on best practices.
Stakeholder Communication and Documentation:- Provide updates, gather feedback and maintain clear documentation.
Continuous Improvement:- Suggest and implement process improvements, review and streamline processes whenever efficiency opportunities arise.WHO YOU AREFoundational understanding of UiPath and Salesforce (preferred)Familiarity with ITIL (plus), JIRA, and ConfluenceKnowledge of Kanban and ScrumStrong problem-solving and communication skillsProficiency in EnglishIndependent and collaborative work abilityProactive, eager to learn, and adaptableTeam player, always willing to help out and with a growth mindsetREWARDS & BENEFITSHealth insurance for the whole family, flexible working environment and well-being support and tools;Extra days off, sabbatical program and days for you to give back for the community;Training opportunities and free access to Udemy;Flexible benefits program. EQUAL OPPORTUNITIES STATEMENTFarfetch is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.