As an application support associate on our Proprietary Trading Services team, you will be joining a group focusing on the support and technical operations of our core trading systems. In this role, you will be responsible for all aspects of server side application support: Job Scheduling, troubleshooting issues, intraday restarts, tactical response to production issues, deploying change and working directly with our developer and engineering teams. The systems you support are directly tied to our business and if these systems go down, it could impact our ability to trade within the markets.
Your role requires quick assessment, triage and resolutions of technical issues impacting our environment and business operations. Furthermore, our technology framework continues to expand and change, which requires our support associates to interact with and comprehend complex distributed systems. By joining in this capacity, you will be working to support the firm’s core businesses, while gaining broad-based experience across multiple technologies.
In this role, you will:
Provide daily operational support of proprietary trading systemsCoordinate, implement and support daily system level changesTroubleshoot client/server issuesSupport Windows and Linux based systemsTroubleshoot trading related issues by investigating client/server log filesResponsible for server side application support, job scheduling, and basic scriptingCoordinate technical resources and communicate to both business and technology communities during production issues
What we're looking for
Bachelor's degree in Computer Science, Information Technology or related technical disciplineMinimum of 6 months of co-op, internship and/or professional experience with application support , operations, systems administration, or related role requiredAn understanding of .NET and operating systems (Windows and/or Linux) is a plusPowershell, Python, Bash scripting experience a plusThe role involves some off-hours support/response and participation in an on-call rotation.