Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + Designs and builds complex information technology and systems infrastructures. + Conducts analysis including planning, designing, and evaluating a variety of complex information technology tools. + Handles user requests for system needs and upgrades that are unique or complex and require additional research. + Implements various applications of a highly complex nature. + Administers and runs complex tests on operating system and related software. + Schedules, performs, and monitors system backups and, when necessary, performs data recoveries. + Performs root cause analysis and diagnostics on the more unique or complex production systems. + Identifies opportunities for process improvements and works with team members to implement efficiencies. + Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Evaluates new technologies and releases. + Conducts cost analysis of proposed new/upgraded platforms and technologies. + Effectively creates and maintains relevant systems documentation and user guides. + Acts as a mentor to junior team members by providing guidance and expertise on troubleshooting unique or complex problems. + Applies scripting methodologies to automate related tasks. **Minimum Qualifications** + Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master’s Degree preferred. + CompTIA A+ or ITIL certification preferred + 7-10 years of experience in information technology, systems administration or other IT related field. **Other Job Specific Skills** + Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a senior project participant. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Advanced experience with cloud infrastructure, digital workspace, and storage technology. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.