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Job Description:
You will provide a high level of customer satisfaction through the delivery of technical support to Wolters Kluwer’ customers for our cloud-hosted financial management software applications. You will be working and in regular contact with important players in the international banking industry. In this role you are responsible for complex problem-analysis and resolution: you analyze, diagnose, work together with consultants and clients, liaise with internal development teams, recreate and solve reported problems. You will be based in our office in Cluj-Napoca.
Responsibilities:
Provide a high level of technical support and assistance for our internationally based customers and consultants concerning cloud environments.Analyse technical questions or reproduce technical problems and provide or develop appropriate solutions related to the SaaS architecture based on the Azure stack.Monitor, identify, troubleshoot server, and network issues.Interface with the technical and functional implementation teams which include Application Developers, System Integrators, Database Administrators, System Administrators, Analysts and Consulting professionals.Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers and solve their issues.Carry out functional acceptance and integration acceptance tests, performance tuning and benchmarks.Develop and enhance automation utilities and components to enhance the integration, flexibility and availability of our solution with customers.Requirements:
Knowledge or experience with Azure or other cloud platforms.Desired programming languages: Java, JavaScript, SQLOperating systems: Windows and Linux is a plusDatabase knowledge: SQL (MS SQL Server, Oracle) and RDBMS conceptsSolid problem solving and analytical skills.Strong organizational, time management and prioritization skills, ability to multi-task and meet deadlines.Availability for stand-by shifts on monthly level which might require interventions outside the business hours.Fluency in English (written and oral)Preferred:
Awareness with regards to Application Monitoring Tools (i.e. Grafana) is a plus.Experience with cloud performance tuning and security testing is a plus.Experience with application servers like Wildfly or Jboss is a plus.Performance tuning expertise of databases (indexes, constraints, data integrity, triggers usages)Other languages (such as German or French) are a plus.Our Offer:
Room for personal development through external, internal training tools and learning and development program #GROW
Yearly performance bonus based on your seniority
Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year
Corporate Health Insurance
Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)
Up to 28 days of annual leave based on seniority
We have a strong Work from Home culture and take into consideration punctual needs and more
Flexible working schedule