Job Description :

Job Title: Junior Credit Controller

Location: Budapest

Contract terms: Permanent

About us

Diageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands enjoyed in more than 180 countries.  We are home to over 30,000 talented people all working together to make Diageo one of the best and most respected consumer product companies. Walk into any Diageo distillery, brewery, or office anywhere in the world and you’ll meet teams of people who are very good at what they do and who enjoy doing it.

About the function

The Commercial Experience Tower is all about the processes that allow us to transact with our customers and distributors. We are the second biggest tower in GBO, operating in centres located in Budapest, Bangalore, Bogota, and Manila as well as satellite locations such as Belfast, Madrid, Athens, and Turin.

We are passionate about making sure these processes are as standardised, smooth, and efficient as possible for our markets and our customers. We feel personally accountable for our debtor’s performance as a business and will make sure we provide our stakeholders with the right information, insight, and capability to drive our Debtors as a Percentage of NSV (and Operating Cash Conversion) hard.

​​​​​​​We provide insight, analysis, and provocation to our markets on our key areas of specialism such as debtors management & credit risk management.

We offer end-to-end services at a global scale in the following areas:​​​​​​​

About the role

Commercial Experience deals with approx. 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.

The role drives Customer satisfaction through service excellence.

Drive CASH and TAG results by managing excellent business partnering with Customers as well as with Sales and Commercial Finance Teams.

Pricing set up to make sure we’re ready to trade

Managing credit limit and payment term approval processes

Order capture from customers and between group companies

Driving order and invoice issue resolution with 3PLs, Sales and Supply

Collecting cash from customers and group companies

Managing, validating, and paying promotional invoices

Schedule and lead regular communications with Customers and Sales to drive cash collection, flag and eliminate reoccurring issues (cash, dispute, data or technical related)

Manage credit risk (monitor payment behaviour of customers and propose credit limit changes, make suggestions on and approve order release based on SoA)

Manage customer ledger (reasoncode and text up-to-date information on overdue invoices, rejected and unidentified deductions)

Review and approve outgoing payment to customers

Give input to cash forecasting

Review bad debt situation with In-market Commercial Finance, drive decision on provision and write off

Take ownership of incoming queries from Customers

Raise and respond to Internal Query Management ticket on time as appropriate

Update customer contact details and knowledge book regularly

Manage strong relationship with Customers, In-Market Sales, Commercial Finance, Process Excellence Teams

Actively promote the CARM (Sarbanes Oxley) / Control agenda

Reporting to support root cause analysis

What you will bring

Excellent interpersonal and communication skills

Solid English language skills

College or University Degree

Financial knowledge is an advantage

Commercial Experience process knowledge and working experience

Good knowledge of internal and external business partners

Strong MS Office knowledge

Benefits

Unique Family Leave opportunity

We work without border - you will work with people from all over the world

You will deal with world class brand portfolio

Wide variety of thematic events, afterwork activities organized by employee communities

Product Allowance to purchase company products from the staff shop

We won the Fittest Workplace Award, of course we have a Gym

Urban legend is true, we do have a Rooftop Bar

Flexibility

This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’tlet anything stop you from applying.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

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