DEBT COLLECTION AGENT
At IIE Rosebank College, part of the Independent Institute of Education, we pride ourselves on being one of South Africa's leading private higher education institutions. For over 70 years, we have provided quality tertiary education to over 23,000 students in vibrant urban environments across the country. As we continue to grow and innovate, we are excited to offer unique opportunities for passionate individuals to join our dedicated team. If you’re looking to make a meaningful impact in the lives of students and contribute to an institution that values excellence and connection, we want to hear from you!
Job Purpose:
Dealing with low to medium risk debtors accounts. Responsible for reaching out to customers to collect payment for any outstanding account payments as instructed. Acts as the liaison between clients outstanding accounts and RC.
Duties & Responsibilities:
Calling all allocated accountsAnswering incoming callsEscalate queries to the relevant credit controller or team leaderClearly note all correspondence (verbal and/or written) on applicable debt collection system
Minimum Requirements:
Qualifications
Experience
3 years Debt Collection experience.
Key Competencies
Deal with customers diligently, courteously and professionally while collecting payments (Excellent telephone manner)Ability to understand and read a statement, in order to identify overdue accountBe concise and assertive, although also persuasive an patientExcel knowledgeCustomer service orientated, but debt collection comes first and some knowledge of CPA
Working Hours
08h00am until 17h00pm, Monday to Friday. Saturday work is required according to operational needs.
Salary:
Market related.
Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.