Junior Customer Success Manager - DE - on-site 

 

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

In this role, you will be responsible for building and maintaining successful client relationships.

 

What you’ll do:

 

Conduct POS training webinars and ensure activation of card reader accounts and other products, as well as hardware setup Make proactive activation calls to encourage merchants to start transacting with necessary products Retain and grow the merchant portfolio by leveraging existing relationships to identify upselling and cross-selling opportunities (e.g., POS, card reader accounts, business accounts) Handle merchant complaints and escalations, collaborating with support and other departments to resolve issues effectively Monitor take rate, usage, and health score data to ensure retention, conduct outbound relationship-building calls, and address churn by understanding and addressing merchant concerns

 

What we’re looking for:

 

Demonstrated experience in sales and upselling to drive business growth Excellent verbal and written proficiency in both German and English Strong organisational skills to manage multiple tasks and priorities effectively At least 1 year of experience as a Key Account Manager, Customer Success Manager, or Sales Agent Proven track record of consistently meeting or exceeding KPIs.

 

Why you should join SumUp: