Junior Data Center Operations

 

What's in Marsh for you?

A company with a strong brand and results to match.Opportunity to interact with different areas of Marsh and career growth.Employee resource groups that provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and the client organisation.Benefits package and benefits above and beyond those provided by law.

What is in it for you?

A competitive salaryEmployee friendly policiesHealth care and insurance for you and your dependantsHealthy Work life balanceA great working environmentFlexible benefits packages to suit your needs and lifestyle

We will count on you for the following responsibilities:

Provide continuous and consistent management reporting on the status of issues, actions, and resolutionsManage severity 1 incident calls and report to appropriate management and teamsProvide technical support for all systems and applications hosted in the Global Data Centers, ensuring all systems are managed and that all support services are meeting defined business service levels for Network, Server and Cyber SecurityMaintain patching compliance to avoid risks of system outages or compromised dataCommunicate ideas and information effectively via oral and written communication to globally diverse audiencesAssist with operational and infrastructure related projects for related to server, network and cyber initiativesMonitor assigned incident queues and change queues in ITSM system,Monitor ticketing queues for regular turnover up-dates on a daily basisReview incidents, changes and requests for updating and escalationAdapt and adjust to changing priorities both independently and in a teamMonitor strict compliance in accordance with MMC Technical standards, policies and proceduresProvide escalation of severity 1 issues to management timely and appropriately

You need to have:

Associates's degree in computer or network science or related field from an accredited college/university or equivalent combination of education, training, and experience2-5+ years hands on experience in a technical infrastructure operations/data center environmentNetwork support – Cisco, PaloAlto , Aruba, F5 etc…Server OS support – Windows, Linux, Container SupportData Circuit Vendor SupportApplication and Load-balancer supportFirewall rule support, troubleshooting, adds, and removals (PaloAlto Support a +)Knowledge of ticketing systems and monitoring applicationsKnowledge of backup technologiesExperience with Change Control Ticketing (ServiceNow experience a +)Experience with Incident Reporting and Ticketing (ServiceNow experience a +)

What makes you stand out?

Understanding varied and diverse platforms and technologies Server, Network, and Cyber SecurityRemote access experience working in a fast-paced data center environmentAbility to understand server application down impact and manage all issues to resolutionAbility to understand Network down impact and manage all issues to resolutionAbility to understand Cyber Operations impact and manage all issues to resolutionUnderstand and follow established processes and proceduresAbility to manage/run conference calls on technical severity issue with varying levels of personnelUnderstanding of incident management and escalation processStrong process and service delivery principlesEnvironment Overview:

· Cisco, F5,

· PaloAlto

· NetBackup

· ServiceNow

· BigPanda

· Datadog

· BigFix

· xMatters

· UNIX/Linux

· Windows

· AS/400

            

Skills that will make you stand out:        

Strong process development and service delivery principlesTechnical and hands-on experience supporting multi-platform server and application environmentsPossess exceptional communication skills both verbal and writtenDemonstrated ability to work in a large global company and or complex IT environment preferred

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman s serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of sex/gender, marital or parental status, ethnicity, nationality, age, background, disability, sexual orientation and gender identity or expression.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.