Position Summary

Why join our team?

The Direct to Consumer (DTC) Division of SEUK-IE are on a mission to make purchasing direct from Samsung the best way to own and experience a Samsung Product. We’re looking to make shopping with Samsung a joy – offering the full Samsung range and compelling financial propositions – backed up with the best possible Samsung Service.

Sitting within the DTC Division, our CE (Consumer Electronics) Trading Manager will be instrumental in driving the commercial efforts for our sales growth through CE comprising of our TV/AV, Home Appliances and Monitors divisions, through our Samsung.com site, Student/Education, Affiliate sites, EPP partnerships and B2B.

They will work seamlessly within the broader DTC IE team and CE account teams to identify/unlock opportunities, deliver increased market share for SEUK-IE, and our commercial objectives.

Role and Responsibilities

Note: This role will be a 7 month contract

Your key responsibilities

The critical purpose of this role is to be instrumental in commercial sales growth, team member alignment and delivery of our TVAV and Home Appliance best in class E2E proposition for Samsung.com/ie.

Act as key commercial contact between multiple teams (especially the TV and Home Appliance IE and UK account teams) to ensure we remain aligned with wider goals, drive mutual outcome where everybody wins, and secure support for our plans by building strong commercial plans as well as relationships among the key team members within CE.

Ensure we have a robust data position from which we can find opportunities, make informed decisions and measure success. This will include collating and sharing data on competitor activity, market analysis, commercial performance, marketing effectiveness, onsite performance and customer behaviour with the IE Ecommerce lead.

A key part of this role is the management of DTC onsite activity, including the overseeing of promotional, branding and product launch campaigns. This will involve working closely with the web portal team to ensure that brand principles and commercial best practices are applied. When required, it will also involve project management to implement new web functionalities to facilitate improved experience and new onsite capabilities.

This role will require leading multiple project initiatives by collaborating with teams across marketing, operations, analytics, onsite and product teams. This includes launching new product bundling propositions, onboarding affiliate partners and introducing new sales avenues and ecommerce partnerships. The successful candidate will take ownership of each of these projects through their full lifecycle, ensuring they are delivered in time and in line with business goals and expectations.

Ensure we have robust and future proofed customer E2E (beyond promotional activity) propositions to both recruit and retain customers; to include our Finance, Delivery and Price Promise offering to customers. This will require working with our central D2C Development Teams to source consumer insight and collaborate with our Onsite Experience and Operations team to implement and provide insight that may benefit CE sales growth.

Working alongside our Operations Manager, the CE category manager will be looking to improve management of CE stock where any opportunity exists and will set the standards to ensure that our after sales delivery and install services are met and/or exceeded for eStore customers.

Ensure we have clear, well define project plans for upcoming promotions; aligned to our commercial targets; so that our promotions are landed on time and to a high standard of execution, and deliver against our agreed sales targets and critical metrics through CX, marketing, and onsite activity.

Act as a mentor for junior team members, providing technical guidance and support to ensure best practices are followed, and supporting in balancing priorities and managing workload. Lead by example and foster a culture of continuous learning by sharing knowledge, experiences and insights.

Above all else, this is a commercially focused role and must deliver our short-term sales targets across multiple channels. Best in class reporting of performance and propositional/execution enhancements will be shared with the key team members. These reports will be analysed in collaboration with the IE Ecommerce Lead to further the sales ambitions of the IE eStore channel

What we need for this role

To be successful, you will possess the following skills and attributes:

Commercial & achievement focus.

The successful applicant will have CE market experience, ideally combined with digital.

A strategic mind-set with agility to be tactical based on business need

Collaborative: the ability to build a network, understand different points of view, overcome objections, deliver a vision, a plan and then make it happen by working with and through others

Experience of navigating and delivering in a large, matrixed multi-national organisation with the ability to effectively manage agencies

Passionate with high energy levels – ability to work in a fast paced environment

Excellent analytical and commercial skills

A successful influencer with natural gravitas

Self-motivated, driven, creative problem solver and very resilient

What does success look like?

To support Ireland Ecommerce Lead to develop a clear commercial plan, customer proposition(s) and operational capability to achieve and exceed our CE growth sales targets.

To maintain the commercial propositions roadmap; to both acquire and retain CE customers. Ensure a clear test and learn plan is in place, to ensure our commercial propositions deliver incremental growth.

Help to secure alignment across DTC (onsite and marketing), PMO, CX, and CE division to support agreed proposition development, commercial growth plans and proposition roadmaps.

Work alongside Onsite Experience and Marketing teams to deliver recognised best in class execution for our CE commercial propositions.

Clear channel and market headroom analysis.

Effective and resourced strategy.

Propositional development plan

 Delivery plan for short to medium term.

Team alignment and development.

The interview process

2 stages

Hr & Hiring Manager Team Chat

Skills and Qualifications

Benefits of working at Samsung inclu

Hybrid working – 3 days in the office and 2 days at home per week

Bonus scheme linked to individual, team and company performance

Pension contribution

Three volunteering days each year

Holiday - 25 days plus bank holidays and an additional day off for your birthday

Access to discounts on a wide range of Samsung products

Access to a discount shopping portal

Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency

Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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