Job Summary:

JOB DESCRIPTION       Junior Event Creation Specialist

Location:                        Warsaw

Division:                          Ticketing

Line Manager:                Operations Manager

Contract Terms:             Permanent

Flexible working will be required over weekends and evenings.

THE TEAM

Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all regions across the globe in order to achieve the highest levels of employee, fan & client satisfaction.

International Client Support & Operations team, a vertical of this organization, oversees the full event life-cycle services (from build to play-off) we provide to our clients (Promoters, Venues, Artists, Clubs, etc.), in markets that operate on the Microflex platform.

Our clients demand and value high service levels and we believe our people are the foundation to deliver great service. We are fortunate to have the most experienced and skilled operations experts on the field around the globe, regionally and locally, that have a deep understanding of our clients’ needs.

We continuously invest in people development and promote wide collaboration and team spirit to leverage our knowledge and experience to excel in client satisfaction. Mastering our knowledge on our ticketing products is also key in improving our service proposition and solving for our clients’ and local Markets’ needs and challenges day-to-day.

THE JOB

In this role as a Junior Event Creation Specialist, part of the Event Support Team in the Central Europe Region, you will support Ticketmaster clients in all their event management needs. This includes building events, making updates to events based on work requests from clients and supporting clients that using Ticketmaster’s product suite.

This position involves collecting, reviewing, and inputting accurate data into Ticketmaster ticketing systems following procedural best practices and established standards, then verifying the output. The tool knowledge set for the position includes Microflex and Microflex applications but is open to incorporate other ticketing platforms that will form part of the development of Ticketmaster’s product suite.

WHAT YOU WILL BE DOING

Program events with accuracy and according to best practices and standard operating procedures defined.Accurately input event data into Ticketmaster Ticketing Systems and identify and resolve event related errorsQA event configurations as required to confirm these meet quality levels.Work with clients, promoters, and internal departments such as marketing, finance, fan experience, and client support, when creating events and distributing information regarding those eventsBridge ISM requests to ISM Hub and quality review these as delivered.Build and cultivate excellent client and interdepartmental relationships.From time to time, will be responsible for other duties as assigned by, but not limited to, Operations ManagerReceive continuous training on new product and features and how they need to be operated

WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)

Service oriented, working with accuracy, structure, and organisation, delivering consistent quality service.Ability to communicate effectively with clients from the local market and markets within the region (no need to speak multiple languages – good knowledge of spoken and written English required)Able to successfully handle multiple prioritiesCertain degree of creativity, latitude, and problem solving is requiredPrevious experience working in ticketing or with other IT sales/reservation systems (hotel systems, airlines, box office) a plusMust have the ability to accommodate a flexible schedule including some weekends, evenings, and holidaysGood organizational skills, and attention to detailMust be computer literate with excellent data entry skills and knowledge of the Microsoft product suiteH. S. diploma or equivalent required. BA/BS degree is preferred

YOU (BEHAVIOURAL REQUIREMENTS)

The following attributes determine how the role will be carried out and are required to be a success:Team player offering proactive support to colleagues.Highly curious in learning how TM Operations Products workCarefully weighs the impact of a broad range of related issues or factors.Asks appropriate questions to ensure understanding.Responds with flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, or rapid change.Organises time effectively.Demonstrates ethical behaviours.Relationship Management & Collaboration- building and fostering strong trust-based relationships with clients and internal partners across the organisation. A skilful and collaborative team player with the ability to network effectively up, down and across the business. Intuitive and empathetic.

TICKETMASTER VALUES

Rock Solid Reliability – I earn the trust of clients, co-workers, and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and home life.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE

We’re fans who help fans everywhere get into the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.