Title: Junior Deskside Support Specialist – French or Dutch Speaker

Deskside engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident, and request handling

Job Description:

Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required. Where required, provide support for the Manufacturing “Shopfloor” handhelds, laptops, and scanner devices. Perform data collection/preservation activities as they relate to migrations and/or eDiscovery. Provide smart Hands and Feet support for Technology team on demand Rack and Stack Support for commissioning/decommissioning infra devices to be provided. Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room. Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity. Co-ordination for cable patching with Vendors or enable on demand. Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management Installing and configuring hardware and software components to ensure usability by end users Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates Experience in supporting overall manufacturing / lab IT systems and IT devices Familiarity with manufacturing, lab or distribution center IT equipment Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc. Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident Advanced communications skills to work with multiple teams and/or OEMs on high priority issues Advanced Microsoft skills (server support, etc.) Knowledge / Understanding of GMP and GxP Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment Strong focus on quality and attention to detail

MLL Sites Requirements:

Safety training and proper PPE and/or Lab requirements always apply Understanding of GMP / GxP environment PCs / Servers cannot have any sort of maintenance or patching without approved. change control windows No systems or devices should ever be rebooted without proper approvals Often MLL sites may have isolated networks Understanding of what critical support means during a P1 or P2 event (i.e. proactive support – spares, crash carts, etc.) Ensure best practices are followed and understood: 5S (LEAN) or similar methodology in IT rooms / Datacenter Requirements to enter a clean room Proper entry procedures, proper gear, etc. Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc.

Job Qualifications:

Strong Analytic/Troubleshooting Skills. Strong Communication Skills. Strong understanding of MS Windows Operating Systems. Strong working knowledge of MS Office and basic business application. Strong Customer Support Skills. Minimum 2 years desk side support services. Basic knowledge of networks, telecom, and compute/storage. Advanced knowledge of MacOS & iOS environment & administration. Advanced understanding of the MacOS imaging & end-point deployment process. Basic understanding of policy, user certificates and keychains design, management, and deployment. Advanced knowledge of mobile device support

Education:

Diploma or degree in IT ITIL and/or any other additional certification preferred

Language:

English is a must. French or Dutch mandatory

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.