Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

Job Description

HRConnect Consultant acts as the point of contact for employees and managers HR inquiries providing them with outstanding HR service and maintain high customer satisfaction. In this role you will help AbbVie colleagues succeed at work by supporting them resolving HR related queries, processing transactions.

Responsibilities:

Provide advice to employees and managers related to HR processes, system time and absence tracking, policies, and general questions through various channels like phone, chat or emailProvide accurate, valid, and complete information to the employees by using the right methods and tolls (procedures, policies, knowledge databases)Navigate employees and managers with self-service transactions and processes Maintain data in our HR system (Workday)  Manage HR documentation (employment contracts)Cooperate closely with colleagues from other HRConnect Teams for outstanding service delivery Initiate the conversations with internal and external stakeholders (i.e. Business HR, Benefits, Total Rewards, Finance and other) to constantly improve the service quality and efficiencyActively looking for continuous improvement ideas and running some of the initiatives towards process improvements and automationKeep the process documentation up-to-dateDeliver system and process training to new joinersSupport any projects run within the Business areaMaintaining a positive, empathetic, and professional attitude toward customers at all times
Qualifications

Qualifications:

Proven customer service experience (1-3 years)Strong written and oral communication skills in English (C1) and German (C1)Experience with HR service and processes as well as HRIS tools and systems considered as an asset Customer orientation and ability to adapt to the changing environment quicklyTeam player attitude and transparent communications skills Continuous improvement mindsetExperience in project management considered as an assetAbility to multi-task, prioritize, and manage time effectivelyBachelor’s degree
Additional Information

We offer:

Chance to become a part of dynamically growing biopharmaceutical company.Friendly organizational culture.Hybrid working model (3 days in the office, 2 days from home).Training opportunities and professional development.Flexible working hours and additional days off (Abbvie Days).Charity initiatives incl. Week of possibilities - days of employee volunteering.Extensive benefits package (Multisport, private medical care, life insurance).Wellness initiatives – global events promoting work-life balance, physical and mental well-being

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html