Steampunk is seeking a Junior IT Support Engineer to work with the Chief Information Officer Team to support the internal IT infrastructure and personnel IT technology requirements as the company grows.
Contributions Build, integrate, and deploy computer technology to new and current Steampunk employees and contractorsAssist with new hire orientations with new IT technology configurations, software, and remote accessTroubleshoot Steampunk technology hardware and software issues and escalate, as neededRepair, replace, and redeploy technology, when requiredOrganize and monitor Steampunk technology assets in Azure/Intune and track inventoryEnforce Steampunk IT policies and configurations with all deployed IT technologyWork with the CIO Team to test, deploy, and troubleshoot new technologiesProvide input for creating and updating Steampunk IT policies and procedures QualificationsRequired:
Experience with help desk support activities and/or Windows/MacOS desktop troubleshooting andconfigurationsAbility to install and configure Windows, MacOS, and iOS operating systems on laptops and devices.Manage user groups and computer accounts in Microsoft AzureAbility to integrate and troubleshoot technology with printers, conference room AV connections, Teams calls,remote access to Steampunk cloud systemsExperience with troubleshooting Microsoft (Office) 365 applicationsPossess good communication skills and the ability work directly with Steampunk employees and contractors totroubleshoot IT issuesPreferred Skills:
Associate or bachelor’s Degree in a Technical Related FieldAzure Active Directory/Intune integration experienceFreshService or similar IT ticketing systemAudio and Video ExperienceExperience with the Slack and Microsoft Teams applicationDemonstrate self-motivation and the ability to grasp concepts quicklyUnderstanding of Agile methodologiesMicrosoft and/or Apple certifications are a plus About steampunk
Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.
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