A consulting company in the Philly suburbs is looking for a driven Junior Network Administrator to serve end customers with workstations, laptops, and mobile devices in a dependable and effective manner. The chosen applicant will support server and network infrastructure administration, guaranteeing safe and efficient IT operations in a range of customer scenarios.

Key Responsibilities: Respond promptly to assigned service requests. Maintain regular communication with customers regarding their support tickets. Deliver exceptional customer service with professionalism, compassion, and understanding by inspiring customer confidence in all interactions. Monitor and troubleshoot system issues, remediate efficiently, and address root causes to minimize recurrence. Utilize RMM tools, documentation, and online resources to diagnose and resolve issues independently. · Accurately and promptly log all work details into the ticketing system. Consistently, diligently, and accurately document procedures, inventory, and changes to customer environments. Collaborate with team members to share new solutions and assist as needed. Qualifications: Excellent written and verbal communication skills. 3+ years of experience with Microsoft Windows 10/11. 1+ years of experience with Windows Server 2016/2019/2022, including standard AD and GP functionality, file and printer sharing, and troubleshooting. 1+ year of experience with Office 365 tenant administration. Familiarity with desktop applications such as Microsoft Office and Teams. Ability to read, understand, and interpret technical documents related to hardware and software. Strong organizational skills with the ability to document environments and procedures thoroughly. Self-motivated with a desire to learn new technologies. Experience configuring and managing Microsoft Teams Phone System is a plus.