HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.
HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission.
Diversity drives our innovation engine
Diverse teams create transformative solutions that better serve our customers and advance how the world works and lives.
We’re reinventing the standard for diversity and inclusion — in how we operate as a company and impact society. Diversity is embedded in all we do, and every HP employee at every level plays a part. By valuing differences, we engage top industry talent to drive our company’s long-term success.
What can we do together?The Customer Support Apprentice will be working within the NWE market (North West Europe – Benelux, Nordics, UKI) Customer Support & Service Delivery (CSSD) team to help provide best in class end-to-end operational Key Performance Indicators (KPIs), and to achieve highest possible customer satisfaction in service delivery. They will also be given the opportunity to work across other tasks within the team, such as Vendor/Supplier Management, and Partner Relations.
Main missions:Primary:
Prepare and analyse performance reporting for weekly and monthly reviews for senior NWE and EMEA management.
Financial trends / Cost analysis
Work with both internal and external stakeholders to achieve our KPIs.
Understand customer satisfaction drivers and drive programs to fix recurring root causes.
Benchmark performance cross-region and ensure best practices are shared.
Review & analyse how our processes impact our sNPS (Service Net Promotor Score), and how we can improve in line with EMEA targets.
Assist with customer and partner escalations, resolving them quickly to provide excellent customer/partner satisfaction.
Cooperate with the intern cohort to organise & provide volunteering and work on group projects.
Secondary:
Help improve the CSSD organisations reputation within the business.
Participate in EMEA forums to share new processes and improvements made.
Create process maps and improve existing ones.
Compare our services with our competition to provide context to our service offering.
Help implement the agreed Statement of Work (SOW) with our onsite service partners.
Who you are?Current student enrolled in a Master's degree with a specialization in Business Analytics and/or procurement.
Excellent communication and presentation skills.
Analytical and problem-solving abilities.
Eager to seek solutions and improve knowledge in service delivery.
Attention to detail while being able to focus on top impacts/topics.
Fluent in English.
Team collaboration skills, both inside and outside HP.
Customer service skills.
Prioritization skills.
Resilient under pressure.
Why joining HP France?At HP France, you will be immersed in an inspiring workplace where all our people love to be, collaborate well together and where they can learn, grow and develop professionally as well as personally. We offer empowering responsibilities. You will have the opportunity to evolve through your commitment, your skills and your sense of initiative! This position can be the 1st step in a great career within our teams!
Joining us also means a great work-life balance and benefits such as meal vouchers, discounts on HP products and more!
Driven by a strong corporate culture, our employees are involved in numerous initiatives through internal networks (Next Gen, Women@hp, workplace well-being team, ect.) and external volunteering (Nos Quartiers ont du Talent, Hour of Code).
HP is also committed to an equal opportunities policy, from recruitment to career development. Job offers are open to all, including people with disabilities.
Our promise: To create a diverse and inclusive working environment! So, what are you waiting for?
This role is based in Grenoble (38) within our international skills and expertise center. We offer a collaborative, stimulating and ultra-connected working environment in the heart of the mountains and just a 10 minute walk from the TGV station.
Beginning of apprenticeship : September 2025
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