**Your responsibilities** + Provide excellent customer service to players, responding to their ticket inquiries, and resolving their problems in a timely and professional manner. + Troubleshoot technical issues that players may encounter while playing the game, including software, hardware, or connectivity problems. + Collect feedback from players regarding game features, bugs, and user experience, and pass this information to the relevant teams such as development or quality assurance. + Enforce the game's terms of service and community guidelines, and deal with violations appropriately, which can include moderating player behavior, issuing warnings, or banning accounts. + Document player interactions, issues, and resolutions for future reference, and contribute to the creation and updating of support articles and FAQs. + Communicate effectively with players, maintaining a friendly and empathetic tone. Work in a team, liaising with other agents and departments. + Participate in training and development activities to stay updated on the latest game updates, customer service techniques, and technical troubleshooting methods. **Our requirements** + Excellent English communication skills (C1 level - written and verbal). + Knowledge about trains, ideally is passionate about trains or train-related games. + Knowledge of a third language on a communicative level, ideally German (optionally). + Open to working 30h weekly - 4h Wed-Fri and 8h Sat-Sun - at least at the beginning. We will consider 40h weekly from the get-go with a perfect candidate. + Strong customer service skills with the ability to empathize with players. + Strong problem-solving and troubleshooting skills. + Ability to work in a team. + Ability to handle stressful situations and deal with upset players. + Proficient in using computers, with a good understanding of software and hardware. **What we offer** + Opportunity to work on cutting-edge game content. + A chance to be credited in games. + Daily contact with awesome people from all around the world. + Possibility to grow within the gaming industry. + Friendly atmosphere where you can connect with fellow gaming enthusiasts. + Chill-out zone with billiard and table football. Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status. If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.