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We’ve amassed some of the best and brightest minds in cyber security who are passionate about protecting the digital world. Our team blends advanced technology alongside deep expertise to tackle the toughest cyber threats out there. Put simply, our mission is to stay ahead of the curve and create a safer digital landscape for our partners, and we believe adding a Junior Reporting Analyst will up our cyber game.

In SilverSky, we believe that every organization, regardless of size, deserves an enterprise-class cybersecurity program. We deliver world leading products and services for Managed Detection & Response, Endpoint Protection, Vulnerability Management, Email Protection, Security Device Management, Professional Services, Incident Response, and Security Partnerships.

We’ve built a strong team of high performing security experts and support staff, and we’re constantly looking for new talent in our global sites - Raleigh (US), Fort Lauderdale (US), Belfast (UK), and Manila (PH). Our goal is to be the #1 customer focused organization in the cyber security industry, by continually delivering demonstrable customer security value through all of our partnerships, products, and services.

We’re currently recruiting for roles in our Security Operations Centre for a Junior Reporting Analyst. Reporting Analysts in SilverSky are crucial in analyzing customer tickets, trends, and data to provide actionable insights that customers and partners receive monthly, quarterly or bi-annual. The best candidates are inquisitive, eager to learn, and possess great interpersonal skills.

The role is based upon a 9am-5pm shift, supporting our Global SOC customers.

 

What you’ll be doing: Data collecting and analysing of tickets, trends, customer feedback, and behavior pattern data. Researching emerging threats for industry-specific risks and challenges. Creating comprehensive reports and presentations with summarized findings to provide valuable insights. Holding monthly, quarterly, or bi-annual meetings with customers to provide Assisting the SOC and customers on potential ongoing security incidents. Working with internal partner teams with customer outcomes at the center.

 

What does it take to succeed in this role? Willingness to learn new skills and proactively drive self-education. Strong interpersonal skills to collaborate with team members and present findings/recommendations to different customers/stakeholders. Analytical and critical thinking skills to dissect data and draw meaningful conclusions. Familiarity with networking concepts & protocols (TCP/IP, UDP, DNS, DHCP, HTTP, etc.). Basic understanding of Operating System fundamentals (Windows or Linux). Understanding of fundamental cyber security concepts, such as types of cyber-attacks and why attackers perform them. Meticulous attention to detail. Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

 

What are the desirables? 0-2 years of experience in data analysis, reporting, or related role. Experience creating PowerPoint templates and data spreadsheets. Previous experience with other security detection technologies such as firewalls, IDS or log management (Splunk, etc). Prior experience with Jira, Confluence or other ticketing platforms.

In addition to the technical expertise, we expect respect, opinions, and thoughtful input.

 

How we work:

Our 3 values define how we operate internally as well as externally:

Vision - We embrace a forward-thinking mindset. Our team has a clear and inspiring picture of the future that helps drive our decisions towards creating and delivering world-class security services. Velocity - We have a bias for action. We move swiftly and with purpose toward our goals and objectives and can easily adapt (and adjust) along the way. Vigilance – We foster a culture of proactive awareness for our company and our customers, who trust us to be an extension of their team. We are always looking for areas where we can innovate, improve, fix, transform and revolutionize, which ensures the protection, safety and success of everyone at SilverSky.

Individuals that can act intelligently and confidently without an ego will thrive.

 

If this sounds interesting and you are passionate about redefining how the world thinks about cyber security, we want to hear from you. Apply now if you are interested in learning more about how we can change the rules of engagement, together.

 

About SilverSky

We are a global cyber security company with more than 20 years of professional experience in the industry. Our 300+ employees are on a mission to protect our customers with comprehensive, adaptive security services that maximize technology and automate responses, while empowering security analysts to hunt for threats, react and respond immediately. It’s the human enhanced response that differentiates SilverSky and allows us to create the most comprehensive managed detection and response (MxDR) solution in the industry by delivering on our Vision, Velocity, Vigilance philosophy. Follow us on LinkedIn and X.