Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal® is hiring a Junior Security Systems Engineer. The Junior Security Systems Engineer will manage and maintain the IT infrastructure that supports security systems for a high profile client. The Junior Security Systems Engineer will manage system related projects to include configuration, testing, and implementation of new systems, working closely with our customer’s technical team and external vendors to ensure system health and enhance security infrastructure. This role will develop and implement training materials and guidance documents for Allied Universal security professional and Operations Center personnel.

RESPONSIBILITIES:

Develop and implement policies and procedures for the Global Security Operations Center (GSOC) and client regarding the use and management of security systemsCreate and conduct training and documentation for GSOC Operators and SupervisorsConduct coaching, counseling, and hiring of GSOC Operators and SupervisorsConfigure, commission, manage, and maintain client security systems; provide global support for testing and commissioning of new sites and systems, both remotely and on-siteManage and maintain IT infrastructure that supports client security systemsServe as a project manager on assigned client security systems projectsCreate, execute, and provide progress reports on assigned projects to the Senior Security Systems Engineer and the clientManage and maintain users access to client security systemsConsistently maintain documentation, follow standardized procedures, and ensure timely notification to appropriate stakeholdersPerform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectivesRespond to security system issues, requests and/or risks identified by automated alarm monitoring systems and customer staff/vendorsAddresses security system issues, requests, and risks identified by automated alarm monitoring systems or reported by client staff and vendors; respond to and troubleshoot global critical system failuresProvide project support to appropriate Physical Security Managers and assigns appropriate project related tasks to vendorsProvide purpose and direction to integrators on required service and policies to meet client expectations; schedule and assist regional integrators with security system repairCollaborate with internal teams to ensure the effective operation, management, and maintenance of security systemsConsult with regional teams to review and onboard new security software and hardware into the Physical Security environmentPerform remote and on-site first level troubleshooting for global security systemsCoordinate with the Client Technical Security Manager to maintain proper system and hardware health for customer security systemsSupport testing of new systems in development (test) environments; conducts onboarding and testing of new systems into the client security systems environmentProvide technical solutions and recommendations that will enhance the overall security infrastructure globallyProvide technical and operational analysis of client systems to enhance security infrastructure and operations globallyAnalyze client data and systems to identify trends and system issues, schedule vendor support or providing recommendations based on the severity of issues

QUALIFICATIONS (MUST HAVE):

High school diploma or equivalentTechnical training and/or certifications in access control systems, video management, video intercom systems and/or enterprise-wide systems within global complex working environmentsMinimum of one (1) year of industry physical security technology and/or risk analysis experienceMinimum of two (2) years of responsible experience in the security industry and/or business managementExperience in technical root cause analysis, and systems monitoringUnderstanding of perimeter and physical security concepts, access control, and video management systemsAdvanced computer skillsAbility to communicate clearly and concisely, sharing information with a varied audienceKnowledge of security operations and proceduresKnowledge of operations for a 24x7 monitoring center, including learning a variety of security and safety devices and controlsAbility to use a computer and a working knowledge of Microsoft Outlook, Word, Excel and PowerPointPlanning, organizing and leadership skillsStrong customer service and service delivery orientation skillsAbility to take initiative and achieve results within constraints of standard operating proceduresAbility to carry out multiple assignments concurrentlyAbility to adapt to changes in the external environment and organizationAbility to synthesize and arrive at logical conclusions with input derived from multiple sourcesAbility to determine course of action based upon detailed written instructions

PREFERRED QUALIFICATIONS (NICE TO HAVE):

One or more of the following certifications:Enterprise Lenel OnGuard, Brivo, biometrics a, Everbridge Command Center, Service Now, and key / locker managementAdvanced Milestone, Exact Vision, Eagle EyeAccess control panels, IP cameras, sensors, locks, IP bio-readers, IP intercoms and IP key managementTraining and/or certifications in Network / IP TechnologiesLife safety, fire detection and fires suppression systemsGeneral low-voltage - sound and data

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401(k)plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.Pay $85,633.60 yearly

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.