The Sustainment Engineer is a Junior Systems Administrator who has IT Service Management (ITSM) platform administration experience and provides support for the overall workload and execution of Operations and Maintenance(O&M) tasks on the Situational Awareness as a Service (SAaaS) instance of ServiceNow. This position does not require shiftwork but may require being on-call on a scheduled rotation for call-in support and occasional off-hour assignments.
Position Responsibilities:
• Respond to Incidents and Changes submitted by customers, including Tier 2 level triage.
• Responds to alerts and customer-reported issues, escalates problems as required, and resolves significant matters by exercising independent judgment within established support practices.
• Assists deployment team with approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures
• Assists with developing installation instructions and supporting documentation to affect system design deployments
• Works with a team to provide technical input in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution
• Patches cloud servers and applications, configures software, responds to service outages, monitors system performance, and troubleshoots system issues
Required Qualifications:
• An Active TS/SCI Clearance with Polygraph
• Security+ or DoD 8570 IAT Level II Certification or be able to obtain certification within 3 months of hire
• A Bachelor's Degree and at least 5 years of work experience
• Excellent interpersonal and communication skills needed to work with business partners, engineering teams, and users requiring break-fix actions
• Strong analytical and strategic thinking skills with a service-oriented mindset
• Good team player with a strong willingness to participate and help others
• Ability to prioritize in a fast-moving environment with a high sense of urgency and self-motivation
Desired Qualifications:
• Experience with managing work tasks via ServiceNow
• Experience with enterprise technologies such as Splunk and Amazon Cloud services
• Experience with virtual infrastructure and containerization
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$78,700 - $165,300CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.