Cloud Lake Technology is looking for a Systems Administrator II to support a Department of Homeland Security (DHS) prime contract that provides comprehensive support services for Customs and Border Protection (CBP) to include planning, building, testing, deployment, stabilization of workstation changes, software distribution, patch management, service management, and program and administrative management related tasks. 

This is a remote opportunity! To join our team of outstanding professionals, apply today!

Responsibilities

Will serve as the escalation POC for system admin related issues

Monitors server performance, ensuring systems are running efficiently

Applies software updates, patches, and configuration changes to keep systems secure and operational

Manages system backups and disaster recovery processes

Supports the maintenance and updates of Microsoft Endpoint Configuration Manager (MECM) infrastructure

Assists with common and third-party applications like Adobe Creative Cloud, BeyondTrust and Microsoft 365

Implements and tests group policy changes

Qualifications

Must be a U.S. citizen

Able to obtain and maintain a favorable CBP suitability determination

Bachelor’s degree in information systems (or related field) OR 2+ years of relevant IT experience

Experience providing operations and maintenance support of Microsoft Endpoint Configuration Manager (MECM) infrastructure, patching, imaging and updates to include troubleshooting issues when they arise (or similar product to MECM)

Experience resolving escalated issues from other teams

Understanding of Windows 10 and 11 operating systems

Experience with MECM, Active Directory, and Microsoft Intune

Basic troubleshooting skills and customer support experience

Knowledge of scripting/programming languages (preferably DOS, VBScript, PowerShell, MS Graph API or SQL) to automate processes

Strong communication skills and a customer-focused approach

Critical Thinking

Problem Solving

Communication

Cybersecurity Awareness

Adapts quickly to new technologies

Desired Qualifications:

Certifications in A+, Security+, Microsoft 365 Endpoint Administrator, or MECM related are a plus

Pay Range

$60,000 - $69,000

Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Job ID

2024-14625

Work Type

Remote

Company Description

Work Where it Matters

Cloud Lake Technology, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Cloud Lake, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , Cloud Lake provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , Cloud Lake delivers highly specialized, data-centric services and technology solutions that break down organizational boundaries and transform mission delivery.

As a Cloud Lake employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to career growth opportunities.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).