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What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
What You'll Bring:
• Primary owner responsible for understanding process, contacts and managing and resolving escalated sales execution issues. Includes cross functional internal and external customer communication for credentialing, billing, Sales Force (Illuminate) platform, implementation, and other operational tasks and issues resolution.
• Collaborate with cross-functional partners to identify problematic trends, develop and improve processes, and tools necessary to support sales execution objectives more efficiently
• Analyze sales data and manage sales reporting - Responsible for monthly business and Line of Business leader updates
• Develop and implement a strategy to manage and maintain correct account contacts
• Implement new processes, educating sales operators and teams on how best to utilize new tools and methods
• Assist sellers and work with other AM’s on strategies and tactics to develop and expand trusted advisor relationships with both new and existing accounts.
Impact You'll Make:
• Service as the initial point of contact for New Customer on-boarding. Must be able to interpret the asks of TU Membership, and assist Account Managers & Account Executives in gathering and compiling ad-hoc documentation required to onboard new customers.
• Kick off new solution implementations by gather and submitting all relevant facts in order to complete the implementation form.
• Anticipate the needs of customers by gathering information to support customer business reviews and ad-hoc reports such as hit-rates, incident tracking, etc.
• Partner closely with Account Managers and Sales Leaders to create & distribute monthly management reports and weekly prioritization reports
• Develop standard operating procedures for daily account management duties and keep the Account Management Training guide up to date
• Be the primary person to help drive revenue with Insurance carriers by managing incoming leads and routing them appropriately to sales team members
• Establish a repeatable and measurable process to manage audits of all sales contracts, special terms and pricing to ensure compliance and reduce revenue leakage resulting from pricing errors
Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion's Internal Job Title:
Key Account Mgr I, Account Mgmt - Direct Sales