C.H. Robinson is seeking a Key Account Manager (KAM) to join the Robinson Fresh team. In this pivotal role, you’ll drive growth and maximize retention of a large retail account. You’ll create demand, identify new opportunities within your portfolio, and sell creative solutions aligned to customer needs. As the primary point of accountability, you’ll be responsible for customer advocacy, driving continuous improvement, and collaborating to deliver on customer commitments across multiple teams and geographies. Join us and be part of an organization that values your contributions as we shape the future of logistics.

At C.H. Robinson we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in-office three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

Responsibilities:

Foster and expand relationships across customer supply chain departments, collaborating with network subject matter experts to develop product, mode, or service line opportunities

Drive market share expansion by actively managing an opportunity pipeline and qualification process, leveraging CRM data and collaborating with internal resources

Conduct regular business reviews to gain customer insights and identify growth opportunities, presenting strategic solutions to customers

Analyze and share customer-specific data with internal teams to collaboratively create viable supply chain solutions, emphasizing the application of digital solutions and technology

Own account strategy, including Requests for Proposal (RFPs) and award management, while proactively managing customer pricing strategy and pursuing personal development opportunities

Manage conflict with customers diplomatically and act as their advocate internally, ensuring alignment and prioritization of resources for exceptional service delivery

Target continuous improvement for customers, collaborating with internal teams to identify strategic solutions and ensure optimal execution through SOPs and mutually agreed customer KPIs

Review financial results and drive account health through proactive financial analysis and process improvement initiatives

Utilize Robinson Fresh tools to provide customers with business insights and prioritize spending time in customer locations to drive volume opportunities

Manage order activities and ensure accuracy in operating systems, including order communication flow, service failures, track & trace, pricing exceptions, and inventory reconciliation

High School diploma or GED

Minimum 4 years of experience in sales and/or account management

Ability to travel up to 20% (domestically and internationally)

Supply chain knowledge

Produce experience

Bachelor’s degree from an accredited college or university

Demonstrates and drives a data driven approach

Demonstrated influencing, negotiation, collaboration, communication and presentation skills

Proven track record of delivering measurable financial results through sales or account management solutions

Values a diverse and inclusive work environment

Proficient in Microsoft Office Suite of Programs

Internal Note: Promotion to this role may require successfully completing an internal assessment process; discuss details with your leadership.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.