Key Account Manager
JBT Corporation
Overview ... At JBT Corporation, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to fortify the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Serve with Integrity - Collaborate with Humility - Grow with Agility - Innovate with Impact. The Opportunity ... The Key Account Manager is responsible for managing key account relationships, serving as the primary point of contact and fostering strong, trusted customer interactions. This role represents JBT at the account level to drive sales and ensure high-quality engagement and networking. Additionally, the Key Account Manager leads and coordinates account management teams across various geographies and cultures, ensuring a unified approach to customer development across different segments, sites, and countries. Responsibilities: Own the relationship to the key account, including driving the top-to-top communication, understanding customer needs, preparation of negotiations and pricing strategy Coordinate strategic account managers working across key account sites of the same account to ensure alignment, including strategy, pricing and terms & conditions Organize regular meetings of strategic account managers collaborating on a key account to share news and best practices Conduct account planning jointly with key account counterparts to identify new opportunities on a regular basis Monitor sales and account performance against targets Proactively manage opportunity pipeline of key accounts & ensure it is continuously filled Continuously engage with key accounts (both in person and onsite) even if there is no direct opportunity Proactively identify new business opportunities (e.g., due to new product introductions) and support in assessing value potential for customers Sales Process Own the top-to-top conversations and relationships with stakeholders in procurement and engineering at account level Proactively finds opportunities to position JBT as strategic partner for customer Seeks opportunities to make JBT the "easy" choice for key account's sites (e.g., Master Services Agreements, Electronic Data Interchange, etc.) Professional account planning with customers to identify new opportunities (1x per year) Ensure direct sales coverage incl. regular (on-site) engagement to identify new sales opportunities and drive continuous improvement. Strategic account planning Expertise in coordinating account manager teams across geographies and cultures Expertise in account planning (develop and implement strategies for growth and retention) Extensive understanding of key account demands incl. ability to adapt to different company strategies and cultures and work with multi-regional/global teams Ability to understand market trends and make recommendations, even with incomplete information Ability to think strategically, identifying long-term opportunities and creating value for the customer Interaction & Interpersonal Skills Expert in customer management with exceptional negotiation and influencing skills Strong relationship management experience, driving commercial value through ongoing customer engagement (on-site events, virtual events, etc.) Excellent interpersonal skills, able to influence and communicate with customers at all levels Bachelor Degree in a related discipline (e.g. marketing, business) or related field required. 5+ years’ experience capital equipment sales / account management 2+ years in leadership role Working Conditions: Full-time position. Occasional travel may be required to meet with retail partners and attend industry events. COMPENSATION RANGE: $125,000.00 to $140,000.00. Compensation is determined on experience and skill. This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all responsibilities someone in this position may perform. All employees of JBT are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job responsibilities. Why work at JBT ... We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. We encourage development - ensuring new experiences and challenges at JBT to feed your growth! Benefits: JBT Corporation offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Equal Opportunity Employment: John Bean Technologies Corporation (“JBT”) provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT will reasonably accommodate applicants who need adjustments to participate in the application or interview process. We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. We encourage development - ensuring new experiences and challenges at JBT to feed your growth! Benefits: JBT Corporation offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Equal Opportunity Employment: John Bean Technologies Corporation (“JBT”) provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT will reasonably accommodate applicants who need adjustments to participate in the application or interview process. The Key Account Manager is responsible for managing key account relationships, serving as the primary point of contact and fostering strong, trusted customer interactions. This role represents JBT at the account level to drive sales and ensure high-quality engagement and networking. Additionally, the Key Account Manager leads and coordinates account management teams across various geographies and cultures, ensuring a unified approach to customer development across different segments, sites, and countries. Responsibilities: Own the relationship to the key account, including driving the top-to-top communication, understanding customer needs, preparation of negotiations and pricing strategy Coordinate strategic account managers working across key account sites of the same account to ensure alignment, including strategy, pricing and terms & conditions Organize regular meetings of strategic account managers collaborating on a key account to share news and best practices Conduct account planning jointly with key account counterparts to identify new opportunities on a regular basis Monitor sales and account performance against targets Proactively manage opportunity pipeline of key accounts & ensure it is continuously filled Continuously engage with key accounts (both in person and onsite) even if there is no direct opportunity Proactively identify new business opportunities (e.g., due to new product introductions) and support in assessing value potential for customers Sales Process Own the top-to-top conversations and relationships with stakeholders in procurement and engineering at account level Proactively finds opportunities to position JBT as strategic partner for customer Seeks opportunities to make JBT the "easy" choice for key account's sites (e.g., Master Services Agreements, Electronic Data Interchange, etc.) Professional account planning with customers to identify new opportunities (1x per year) Ensure direct sales coverage incl. regular (on-site) engagement to identify new sales opportunities and drive continuous improvement. Strategic account planning Expertise in coordinating account manager teams across geographies and cultures Expertise in account planning (develop and implement strategies for growth and retention) Extensive understanding of key account demands incl. ability to adapt to different company strategies and cultures and work with multi-regional/global teams Ability to understand market trends and make recommendations, even with incomplete information Ability to think strategically, identifying long-term opportunities and creating value for the customer Interaction & Interpersonal Skills Expert in customer management with exceptional negotiation and influencing skills Strong relationship management experience, driving commercial value through ongoing customer engagement (on-site events, virtual events, etc.) Excellent interpersonal skills, able to influence and communicate with customers at all levels Bachelor Degree in a related discipline (e.g. marketing, business) or related field required. 5+ years’ experience capital equipment sales / account management 2+ years in leadership role Working Conditions: Full-time position. Occasional travel may be required to meet with retail partners and attend industry events. COMPENSATION RANGE: $125,000.00 to $140,000.00. Compensation is determined on experience and skill. This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all responsibilities someone in this position may perform. All employees of JBT are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job responsibilities.
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