Join us on our exciting journey!

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.

Key Account Manager / Spain Based

The primary focus of this position is to engage proactively and appropriately with key customers to support and facilitate IQVIA’s commercially focussed business activities covering professional services, information, and data offerings. The post-holder will also need to work in a highly collaborative manner with the Sales Community, Business Partners, Service Line leads and the Commercial Technology Sales teams.

Responsibilities

Client engagement and understanding of client business

Maintains and further establishes strong professional relationships across the client organization, with a particular focus on top strategic clients, proactively but appropriately engages with client teamsResponsible for developing and maintaining deep client knowledge; understanding of their business priorities, organizational culture, product portfolio and pipeline, spend/budget prioritiesManages a systematic client-feedback approach, soliciting information from client teams about experience of working with IQVIAGo-to person to diffuse tensions and complaints emanating from IQVIA engagements for both IQVIA and Client Teams

Operations management leads and oversight of IQVIA’s commercial portfolio activities for Spanish top strategic client

Ownership of Commercial SRM and governanceFunctional-level reviews; bi-annual strategic business reviewContribute to enterprise level governanceOwnership of Internal and External reporting for governance meetingsOversight of IQVIA’s commercial performance and financial metrics; internal financial reporting; external reporting i.e., rebates, accounts receivable etc.Maintains knowledge of recent wins, pipeline, and strategic opportunitiesActive management of DSO, oversight of PO/invoicing processes both with IQVIA and the client teamContact person for client teams for RFIs and other ad hoc requests (business or procurement)

Facilitating IQVIA’s commercial success

Develops and maintains highly collaborative working relationships with Service Line leads (Consulting, Analytical Services, Information Offerings, GMI, Real World Solutions) and Commercial Technology SalesEndeavors to increase the probability of commercial success of Sales and BD teams, leveraging their knowledge of client’s strategic priorities and current business performance to facilitate and tailor commercial portfolio offersPlays a leadership and shaping role in account planning for the commercial portfolio, in close collaboration with Service Line Leads.Stays up to date on IQVIA’s commercial portfolio offerings and broader developments in IQVIA’s overall set of offerings (Connected Intelligence)Actively develops the relationships and connections across the international account community, sharing intelligence, client feedback, best practice, and success storiesIn partnership with the Client Services Partner ensures IQVIA sales and BD teams have working understanding of MSAs, commercial terms and IQVIA’s vendor status

Shaping client’s perception of IQVIA

Identifies opportunities to engage with Client teams to bring relevant marketing and Thought Leadership materialsManages the annual Strategic Management Review conferenceIdentifies, or creates opportunities to introduce relevant IQVIANs or teams who are working in areas of high interest for the client, as part of ‘peer to peer’ engagement (i.e. beyond IQVIA capability presentations, or specific pitches / RFPs)

Bringing innovation to Client

Builds on their knowledge of client priorities and in close partnership with Business Partners identifies strategic discussions and major opportunities for IQVIAActively engages in the Sales and Account Management community, bringing in relevant ideas and success stories from other major accounts

Our Ideal Candidate

4-6 years in the pharmaceutical, or related industry, experience to include Sales and /or alternative operational functional (e.g., business development, consulting, strategy…)Excellent inter-personal skills, ability to establish business relationships in the absence of a ‘warm introduction’, experienced negotiator with good influencing skillsA proven track record of proactivity and opportunity identification that has improved business performanceInterest and expertise in the pharma business model, life-sciences commercial strategy and operations, hands-on experience within a pharma or from relevant consulting roleExperience of success in working in a highly matrixed environmentExcellent customer service skills, listens intently to customer needs and can create connections that shape new opportunitiesConfident in contractual and procurement mattersSound judgment and decision-making skillsDegree in Life Science, Business Management, or related field

Why Join?

You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It's an exciting time to join and reimagine what's possible in healthcare.

Moving healthcare forward. Together.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com