Job Summary:
The Key Account Manager is responsible for managing and growing the company's most strategic and high-value customer accounts. They will be the primary point of contact for these key clients, working closely with them to understand their needs, provide tailored solutions, and ensure a high level of customer satisfaction. The Key Account Manager will collaborate cross-functionally with sales, marketing, operations, and other teams to deliver exceptional service and drive revenue growth.

Key Responsibilities:

Manage and grow a portfolio of the company's most important customer accounts Serve as the primary liaison between the company and key clients, building strong, collaborative relationships Develop a deep understanding of the client's business, goals, and challenges, and use this knowledge to provide strategic recommendations and customized solutions Coordinate the efforts of cross-functional teams to ensure seamless service delivery and client success Identify new opportunities for growth and expansion within existing accounts Forecast and track key account performance metrics, and report on progress to internal stakeholders Collaborate with the sales team to develop and execute account-specific sales strategies Represent the company and maintain a positive brand image with key clients Stay up-to-date on industry trends, competitor activities, and best practices in key account management

Required Qualifications:

Bachelor's degree in business, marketing, or a related field Minimum 5 years of experience in a key account management or strategic sales role Proven track record of growing and retaining high-value customer accounts Excellent communication, negotiation, and relationship-building skills Strong problem-solving and critical thinking abilities Ability to work collaboratively with cross-functional teams Willingness to travel to meet with clients as needed

Preferred Qualifications:

Master's degree in business administration or a related field Experience in the HLTY industry Certification in key account management or sales management