**Job Description :** **Role Purpose** **Strategic Vision:** + Ability to understand and align the company’s goals with the needs of key clients. + Drive long-term strategies to foster strong relationships and business growth. + Identify opportunities for innovation and continuous improvement in client service. Own, develop and drive the relationships and commercial agenda with customers – this is a customer facing role first and foremost + Client Centric Mindset + Lead with a focus on understanding the client’s business objectives, pain points, and key success factors + Develop customer management capability **Decision-Making and Problem-Solving** + Lead efforts to solve complex client challenges and issues in a timely manner. + Make informed decisions that positively impact both the client and the business. Influence and Negotiate **Cross-Functional Collaboration** + Work closely with internal teams (e.g., sales, marketing, product development, customer service) to ensure client needs are met. + Serve as the point of escalation for resolving client issues, ensuring seamless communication across departments. **Key Responsibilities** + Develop truly world class collaborative customer partnerships and strategies + Management of profit and NSV targets – “owning the numbers” + Motivate sales teams behind clear, simple and powerful customer strategies. + Develop and orchestrate end-to-end relationships via a cross functional network within Diageo and the customer base + Manage multiple commercial, marketing, supply and financial touch points internally and externally + Contract Management + Drive the highest standards of execution for all specified channels. + Data-Driven Insights + Develop and co-ordinate tailored brand activity by channel and major customer. + Nielsen interpretation and development of corrective action plans. + Develop accurate forecasting through demand planning resource + Monitoring, evaluating and advising on Brand/Customer volume, trends and dynamics. + Create and develop world class account plans + Implement and develop appropriate KPI’s **Requirements** **Qualifications** + Suitable university degree. + High cognitive ability **Experience** + 6–10 years’ experience gained across commercial and other functions – cross functional experience an advantage. + Minimum 2 - 3 years Key Account Management experience or leading account team + Cross functional integration and coordination + Joint Business Planning knowledge and experience at strategic level + Exposure across different channels and different levels of customer sophistication (e.g. National Accounts, Key Accounts and Field Sales) + Track record of success in highly demanding sales organizations (FMCG) and in alcoholic beverages **Worker Type :** Regular **Primary Location:** Waterfall **Additional Locations :** **Job Posting Start Date :** 2025-02-07 With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential. **DRINKiQ** What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)