Key Account Support Specialist

Department: Sales Operations

Employment Type: Full Time

Location: Austin, Texas

DescriptionFour Hands is the leading global designer and wholesaler of lifestyle home furnishings. We provide an elevated feel to the distinct pieces we design by blending styles, materials, and textures from all around the world.\n
We design, manufacture, and distribute our products, supporting the growing needs of large retail chains, e-commerce businesses, independent regional stores, and interior designers. Four Hands has received numerous accolades, including ranking in the Inc. 5000 list 15 times and being named one of Austin’s Top Workplaces for 5 years—achievements made possible by our dedicated employees.

We’re on the lookout for a dynamic Key Account Support Specialist to join our Sales Operations team and take on a vital role in cultivating and expanding our top-tier client relationships. You’ll work closely with Account Executives and collaborate with various internal teams to deliver exceptional service and drive our success forward.

In This Role\nPartner with National Account Executives to understand the unique needs and challenges of key customers; gather and analyze valuable customer insights and translate results into actionable solutions to strengthen relationships with key customers \nElevate the customer experience by delivering world-class service; proactively address and resolve concerns, anticipate client needs, and identify opportunities for process improvements to drive longterm satisfaction and loyalty \nCreate impactful presentations, design training material, and compile detailed product information to support the launch of new products; tailoring presentations to meet the specific needs of each key customer \nPrepare and present ad-hoc reports for Account Executives to drive key sales initiatives that align with overall company objectives \nCollaborate with Sales, Accounting, Logistics, Warehouse, and Art Studio departments to streamline processes, and reduce inefficiencies, ensuring the highest level of customer service \nUphold our Core Values and be a valuable member of the Four Hands team \nOther duties as assigned by Management \n

The Ideal Person\nBachelor's Degree required \n3+ years of experience in a customer facing or customer support role\nSalesforce experience strongly preferred \nAdvanced proficiency in Microsoft Excel (vlookup and pivot table experience) \nExcellent organizational skills and the ability to multitask effectively in a fast-paced environment \nA friendly and collaborative demeanor, with the ability to work well in a team environment \nStrong decision-making skills and the ability to work independently \nAbility to work in an international environment with diverse teams and customers \nActive and engaged listener, with the ability to clearly and concisely communicate with various audiences\n

BenefitsOur employees are the heart of our company, their professional and personal well-being in and out of the office is what we care about the most. What we offer:  \nPeople First Culture – Flexible workspace, summer Friday hours, fully stocked kitchen, social outings & more! \nCareer Development  \nTuition Assistance Program   \nFTO Policy with a paid day off on your Birthday \nFree comprehensive Employee Health Care Benefits (Health/Dental/Vision) and 401(k) + match \nPaid parental leave for both Moms and Dads! \n