Key Account Support Specialist

Department: Sales Operations

Employment Type: Full Time

Location: Austin, Texas

DescriptionJoin one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

\nConsistently ranked on the Inc. 5000 list of fastest-growing companies, we’ve also been voted as one of Austin’s Top Workplaces in 2021, 2022, 2023 and 2024 by Austin American-Statesman.\n
We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way.\n
Headquartered in Austin, Texas, with showrooms in High Point and Las Vegas, we have additional offices in China, India, Indonesia, Mexico and Vietnam.\n
We’re on the lookout for a dynamic Key Account Support Specialist to join our Sales Operations team and take on a vital role in cultivating and expanding our top-tier client relationships. You’ll work closely with Account Executives and collaborate with various internal teams to deliver exceptional service and drive our success forward.

In This Role\nPartner with National Account Executives to understand the unique needs and challenges of key customers; gather and analyze valuable customer insights and translate results into actionable solutions to strengthen relationships with key customers \nElevate the customer experience by delivering world-class service; proactively address and resolve concerns, anticipate client needs, and identify opportunities for process improvements to drive longterm satisfaction and loyalty \nCreate impactful presentations, design training material, and compile detailed product information to support the launch of new products; tailoring presentations to meet the specific needs of each key customer \nPrepare and present ad-hoc reports for Account Executives to drive key sales initiatives that align with overall company objectives \nCollaborate with Sales, Accounting, Logistics, Warehouse, and Art Studio departments to streamline processes, and reduce inefficiencies, ensuring the highest level of customer service \nOther duties as assigned by Management\nUphold our core values and be a valuable member of the Four Hands team:\nBe open and honest\nReach for excellence\nAct with responsibility\nValue the whole person\nEnjoy the journey\n\n\n

The Ideal Person\nBachelor's Degree required \n3+ years of experience in a customer facing or customer support role\nSalesforce experience strongly preferred \nAdvanced proficiency in Microsoft Excel (vlookup and pivot table experience) \nExcellent organizational skills and the ability to multitask effectively in a fast-paced environment \nA friendly and collaborative demeanor, with the ability to work well in a team environment \nStrong decision-making skills and the ability to work independently \nAbility to work in an international environment with diverse teams and customers \nActive and engaged listener, with the ability to clearly and concisely communicate with various audiences\n

BenefitsOur employees are the heart of our company, their professional and personal well-being in and out of the office is what we care about the most. What we offer:  \nPeople First Culture – Flexible workspace, summer Friday hours, fully stocked kitchen, social outings & more! \nCareer Development  \nTuition Assistance Program   \nFTO Policy with a paid day off on your Birthday \nFree comprehensive Employee Health Care Benefits (Health/Dental/Vision) and 401(k) + match \nPaid parental leave for both Moms and Dads! \n