Marmon Link

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Do you want to be a critical leader in a growing business that aspires to build and shape a team that delivers great Customer experience? Do you want to join the “biggest small company” you’ll ever work for, enjoying the opportunity to be entrepreneurial and creative while having the resources of a major enterprise? Though you may not know us by name, you’ve most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio found around the world where food and beverages are enjoyed. For decades, we’ve designed and manufactured foodservice equipment for some of the world’s biggest, most recognized consumer brands. We are driven to innovate with a clear purpose in mind: to enhance the eating and drinking experience, nourishing the people and communities we serve globally.

At Marmon Link, we ensure peak equipment performance from purchase through warranty and beyond, offering a range of aftermarket solutions and readily available genuine OEM parts, supported by our exceptional customer support and technical expertise.

Job Description Summary

The Key Account Specialist will work with our Sales Team to help support one of our largest customers. This role will be critical to helping manage multiple projects for our customers and working with all teams in our organization.

Essential Duties and Responsibilities

Customer account management duties included but not limited to; order entry, account maintenance, occasional on and off site meeting with customers and pricing execution management.Ability to prioritize daily activities based on customer and business needs.Build and maintain strong relationships with key clients to understand business needs, goals and opportunities to build on the relationship.Collaborate with sales and marketing to identify upsell and cross sell opportunities and develop strategic account plans for key clients with goals, growth opportunities and potential challenges.Conduct assessments of client needs and preferences and identify opportunities for improvement and address any issues or concerns.Facilitate and coordinate communication between client and internal departments to ensure timely delivery of services and resolution of any issues.Manage contract renewals and negotiations ensuring favorable terms for both client and company.Gather and share key feedback from clients to assess satisfaction, likelihood of renewal or areas for improvement.

Required Qualifications, Skills/Competencies

Bachelor's degree in business, marketing, or a related field; advanced degrees or 3-5 years of customer account management.Proven experience in key account management or a related role.Strong interpersonal and communication skills.Ability to understand and articulate complex business solutions.Analytical and problem-solving skills.Detail-oriented with excellent organizational abilities.

Target Compensation: $21/hour - $24/hour

Benefits

We support your well-being with comprehensive and easy-to-use benefits that you’ll be eligible to enroll in on your first day of employment. Here are some of the highlights:

Medical, Dental, Vision, and Prescription Drug insurance plansAccess to a Health Advocate who is an expert in Marmon’s health plan and can help you select the best health benefits for you and your familyTax advantaged spending accounts for health and dependent care expensesWellness programs and resources including Telehealth, Mental Health, Fitness, and Family PlanningGenerous paid time-off for personal use, holidays, and parental leaveCompany-sponsored life insurance401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.