Position Details Position Information

Announcement Number STAFF - VA - 25214 For questions regarding this position, please contact: Cheryl McDonald
(406) 994-5629
cheryl.mcdonald@montana.edu Classification Title Program Coord I Working Title Key Desk Coordinator Brief Position Overview University Services is looking for an individual with great customer service and problem resolution skills to serve as our Key Desk Coordinator. Position Number 4M0251 Department Facility Services Division University Services Appointment Type Classified Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Non-Exempt Union Affiliation FOCUS-MFPE FTE 1.0 Benefits Eligible Eligible Salary Starting at $21.50 per hour, commensurate with experience, education, and qualifications. Contract Type Classified Salary If other, please specify Recruitment Type Open Position Details

General Statement The main function of this position is to act as a liaison between University Services and customers, providing a high level of customer service to faculty, staff and students associated with the requisition and issuance of keys used for access to campus buildings. This position also provides administrative support and specific data management to University Services. Duties and Responsibilities Receive, process, distribute, and track all campus keys for faculty, staff, students, and contractors, while maintaining accurate key records in the database program. Acts as a liaison between the locksmiths and all campus departments serving as the primary point of contact for questions regarding campus keys. Management of operational data such as weather, snow removal, waste and waste diversion, trades callout. Provide administrative support to the Administrative Manager. Act as the initial point of contact for visitors and callers to the Plew building. Represent University Services, Facilities Services, Engineering & Utilities, and the Planning, Design & Construction departments. Required Qualifications – Experience, Education, Knowledge & Skills Progressively responsible administrative work experience with an emphasis on customer service in a main office setting, or an equivalent combination of relevant education and/or experience. Demonstrated competence composing, formatting, typing and proofing grammar, punctuation, and spelling of business correspondence and general office materials. Demonstrated competence using personal computers and software, such as word processing, spreadsheets, electronic calendars, and email. Microsoft Office Suite preferred. Demonstrated aptitude organizing and prioritizing workloads, performing work in an organized manner, meeting deadlines, and the ability to manage multiple priorities while maintaining a friendly and professional demeanor. Demonstrated ability to interpret and apply a variety of guidelines and regulations. Preferred Qualifications – Experience, Education, Knowledge & Skills Successful experience in a first point of contact role, (ie. distribution of keys, answering phone calls, handling walk-in traffic, and directing a diverse group of constituents to appropriate information sources). Experience working with database systems. Experience scheduling meetings using Outlook calendars. The Successful Candidate Will Possess high customer service standards. The ability to establish and maintain effective working relations with co-workers, students, MSU employees, and the public. Communicate effectively both orally and in writing with administrators, faculty, staff, and students. Possess strong problem recognition and resolution skills. Possess a demonstrated attention to detail and a high degree of accuracy. Be able to work independently with minimal supervision. Effectively operate work-related equipment. Have an outstanding ability to anticipate the needs in an office/work setting. Show competence organizing/streamlining processes. Maintain confidentiality of records and information. Position Special Requirements/Additional Information The final candidate selected for this position will be required to successfully pass a background check.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time. Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required. This position has supervisory duties? No Posting Detail Information

Number of Vacancies 1 Desired Start Date Upon completion of a successful search. Position End Date (if temporary) Open Date Close Date Applications will be: Screening of applications will begin on January 3rd, 2025; however, applications will continue to be accepted until an adequate applicant pool has been established. Special Instructions EEO Statement Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile. Applicant Documents Required Documents Resume Cover Letter Optional Documents Supplemental Questions

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