The Role:

To drive sales targets through exceptional artistry and outstanding customer service. Delivering Charlotte Tilbury’s philosophy of ‘artistry made easy’, the keyholder is a true brand ambassador, reflecting the brand’s values at all times.

Role Accountabilities:

Sales

·Lead by example to consistently achieve and exceed personal sales goals including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT).

·Work collaboratively to achieve and exceed team and counter targets

·Create brand awareness through the sharing and demonstration of strong product knowledge

·Track personal performance on a daily, weekly and monthly basis

·Be proactive in booking appointments and maximizing every consultation

Customer Service

·Consistently promote the Tilbury Touch and exceptional customer service

·Manage customer queries efficiently, using sound judgment and achieving positive outcomes, escalating to your line manager where necessary

·Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities within Company guidelines.

Artistry

·Be an inspiration to the team, demonstrating exceptional artistry; giving on the spot coaching and feedback to develop the Retail Artists

·Fluency in Charlotte Tilbury’s makeup style, language and expertise in product knowledge

·Drive masterclasses and event activity in-store, ensure appointments are fully booked

·Bring active support and initiative for counter events/new product launches; sharing ideas

·Demonstrate immaculate grooming standards at all times, reflecting your makeup look and in accordance with the Charlotte Tilbury grooming guidelines

People

·Demonstrate a positive and cooperative approach towards your work and your colleagues

·Contribute to individual and team development plans through constructive feedback

·Maintain high standards of timekeeping on counter to ensure team efficiency

·Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.

Operations

·Ensure that exceptional visual and hygiene standards are maintained on the counter at all times

·Assist with maintaining the required stock levels, including stock counts, rotation and timely replenishment to ensure availability to the customer

·Ensure the Company cash loss prevention and security policies are adhered to at all times

·Maintain technology on counter, raising any operational issues to your line manager for resolution in a timely manner

Store and Retail Partner Relationships

·Establish and develop a cooperative and mutually respectful relationship with the store retail operations team; ensuring all store policies are adhered to at all times

·Proactively suggest win-win opportunities to your line manager to drive sales within store and develop a cooperative and mutually respectful relationship with the store retail colleagues

Reporting Relationships: Report to Boutique Manager & Assistant Boutique Manager