The Role:

To drive sales targets through exceptional artistry and outstanding customer service. Delivering Charlotte Tilbury’s philosophy of ‘artistry made easy’, the keyholder is a true brand ambassador, reflecting the brand’s values at all times.

Role Accountabilities:

Sales

·       Lead by example to consistently achieve and exceed personal sales goals including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT).

·       Work collaboratively to achieve and exceed team and counter targets

·       Create brand awareness through the sharing and demonstration of strong product knowledge

·       Track personal performance on a daily, weekly and monthly basis

·       Be proactive in booking appointments and maximizing every consultation

Customer Service

·       Consistently promote the Tilbury Touch and exceptional customer service

·       Manage customer queries efficiently, using sound judgment and achieving positive outcomes, escalating to your line manager where necessary

·       Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities within Company guidelines.

Artistry

·       Be an inspiration to the team, demonstrating exceptional artistry; giving on the spot coaching and feedback to develop the Retail Artists

·       Fluency in Charlotte Tilbury’s makeup style, language and expertise in product knowledge

·       Drive masterclasses and event activity in-store, ensure appointments are fully booked

·       Bring active support and initiative for counter events/new product launches; sharing ideas

·       Demonstrate immaculate grooming standards at all times, reflecting your makeup look and in accordance with the Charlotte Tilbury grooming guidelines

People

·       Demonstrate a positive and cooperative approach towards your work and your colleagues

·       Contribute to individual and team development plans through constructive feedback

·       Maintain high standards of timekeeping on counter to ensure team efficiency

·       Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.

Operations

·       Ensure that exceptional visual and hygiene standards are maintained on the counter at all times

·       Assist with maintaining the required stock levels, including stock counts, rotation and timely replenishment to ensure availability to the customer

·       Ensure the Company cash loss prevention and security policies are adhered to at all times

·       Maintain technology on counter, raising any operational issues to your line manager for resolution in a timely manner

Store and Retail Partner Relationships

·       Establish and develop a cooperative and mutually respectful relationship with the store retail operations team; ensuring all store policies are adhered to at all times

·       Proactively suggest win-win opportunities to your line manager to drive sales within store and develop a cooperative and mutually respectful relationship with the store retail colleagues

Reporting Relationships: Report to Boutique Manager & Assistant Boutique Manager