The Key Holder is responsible for providing exceptional customer service and being an ambassador for the brand. This individual will be assisting the management team drive profitable sales and execute operations excellence.

Essential Job Functions (Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.)

1. Customer Service: Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities.

2. Customer Service - Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs.

3. Customer Service - Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store.

4. Brand - Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales.

5. Operations - Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures.

6. Business Acumen –Demonstrates understanding and ability to speak to daily sales goals and results, stay current on promotions and sales contests.

7. Talent Management - Coaches associates to stock replenishment and adhering to visual brand standards

8. Operations – Assume store leadership position within the store and overall store accountability in the absence of the store manager.

9. Operations - Leads efforts to prepare stock and sales floor assignments, performs markdown and other promotional activities as needed.

10. Operations - Assists in the opening and closing of the store.

11. Other Duties as Assigned – Perform other duties as assigned by store manager and assistant store manager.

12. Asset Protection – Must adhere to all asset protection policies and procedures as outlined in RAP SOP’s.

13. Safety: Must follow all safe work practices, escalate unsafe conditions and report incidents

Additional qualifications include but are not limited to the following:

Qualifications:
• Demonstrated leadership ability
• Capable of handling multiple tasks simultaneously
• Organized, self-motivated, decisive and supportive
• Excellent selling skills
• Ability to communicate effectively with customers and fellow employees
• Ability to receive feedback and take action when appropriate
• Ability to follow written and verbal instruction and meet deadlines on projects/tasks
• Flexible and adaptable to change
• Knowledge of Lands’ End merchandise is strongly preferred
• Previous experience in retail strongly preferred
• Availability and flexibility to work varied hours to support the needs of the business
• Highly reliable and punctual
• Ability to stand for long periods of time
• Ability to lift boxes up to 40 pounds