EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact. **Your Opportunity** As a Key Publisher Support Representative your primary responsibility is to support internal and external partners by serving as a liaison for the exchange of quotes, invoices as well as product and pricing-related queries. You will accomplish this by communicating and working with 26 EBSCO global offices and our key vendor partners to resolve issues and ensure accurate, timely processing of a large volume orders. This hybrid position is based in the Birmingham, Alabama area. **What You'll Do** + Work with large volume and large value transactions that require a high level of accuracy + Serve as an internal expert on the offerings and requirements of assigned external partners + Update internal systems to track confirmation, invoicing and payment of orders + Provide reporting to internal and external partners with regard to outstanding, confirmed and processed orders + Work with your team and managers to identify efficient processes for managing assigned tasks + Research and collect data related to products and/or vendors. + Assist with maintaining department training documentation, including identifying best practices and championing workflow improvements. + Participate and contribute to team-wide initiatives as needed. **Your Team:** + You will be a part of the Key Publisher Support Team in Publisher Operations + This team works in a high volume, fast-paced environment, collaborating to identify priorities and working together to ensure goals are met + This position is hybrid; employees are in the office for training, occasional working sessions and as needed **About You** + Thrive on multi-tasking, staying focused, productive and being part of a team + At least 2 years of high-volume order processing experience. + 2+ years of continuous work experience in an office environment + 3+ years of experience with key Microsoft products, including Outlook, Excel and Word + Quickly assimilate new information and/or processes and their impact on day-to-day work + Excellent phone and written communication skills + Positive, can-do attitude + High school diploma or GED **What sets you apart:** + Experience handling a variety of administrative tasks and working with deadlines. + Strong written and verbal communication skills, advanced organizational skills, troubleshooting and problem-solving skills. + Experience with PowerPoint, Visio, Advanced Excel Skills + Writing SOPs + Experience with small projects and process improvement **Pay Range** USD $34,250.00 - USD $48,925.00 /Yr. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. EBSCO provides a generous benefits program including:   -Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts   -Retirement Savings Plan -Paid Parental Leave  -Holidays and Paid Time Off (PTO)  -Mentoring program  And much more! Check it out here: https://www.ebsco.com/about/benefits We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. **Not seeing the perfect job?** Join the EBSCO talent community to receive updates on new opportunities that align with your skills and interests - register using the links below: Experienced Talent Community (https://talent.ebsco.com/exp/talentcommunity/form) Early Career/Intern Talent Community **Location** _US-AL-Birmingham_ **ID** _2025-1703_ **Category** _Administration_ **Position Type** _Full-Time Regular_ **Remote** _Hybrid_