Key Trainer
Dunkin'
**Overview**
Restaurant Team Member Trainers are responsible for training the team to meet Brand operational and food safety standards and to perform the day to day duties of their roles.
**Responsibilities Include:**
• Performs all responsibilities of restaurant team members
• Train and coach restaurant team members on their roles and responsibilities and ensure they are meeting all Brand and food safety standards.
• Train restaurant team members and ensure completion of required training using Brand and franchisee’s tools.
• Help onboard restaurant team members using Brand and franchisee tools and systems.
• Ensure restaurant team can execute new product rollouts including training, marketing and sampling
• Communicate clearly with restaurant team members and managers
• Serve as a role model for restaurant team members.
• Provide great guest service and coach restaurant team members to do the same
**Education/Experience:**
• Basic computer skills
• Fluent in spoken and written English
• Previous experience in retail, restaurant or hospitality preferred.
• High School diploma or equivalent.
**Key Competencies**
• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
**Physical Demands/Working Conditions:**
• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20lbs (if applicable)
• Wearing a headset
• Working in a small space
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