Job Description

Pay: $17.50 per hour

Hiring immediately with full-time, part-time, and flexible scheduling  

Summary: At Great Wolf, the Entertainment Supervisor leads the Kid’s Entertainment pack in creating an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events.

Join our Pack:   

* Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels   

* Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives   

* Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training   

* Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund   

* Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.   

Benefits:   

Medical, Dental, and Vision insurance   Health savings account   Telehealth resources   Life insurance   401K with employer match   Paid vacation time off   Paid parental leave   

Responsibilities

Ensure high visibility around the lodge and at daily events to act as "Host/Face of the lodge"Ensure the Kid’s Entertainment schedule is executed to brand standards and on-time for each offeringEnsure leadership presence on the floor during all scheduled Kid’s Entertainment offeringsThe KE Supervisor will provide consistent leadership to the pack, especially when the KE Manager is not on dutyProvide training, as a Certified Trainer, to new KE Pack Members to engage and entertain guestsAssist lodge entertainment leader in providing coaching around performance and entertainment and engagement skills.Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodgeWork with Entertainment leader to ensure Kid’s Entertainment Brand Standards, including scheduling are metAssist in participating and providing feedback on corporate projects, as assignedAlong with lodge entertainment leader, collaborate around personnel related matters including: Recruitment and hiring, performance management, disciplinary action, training, etcElevate and perform all branded experiences consistently according to Standard Operating ProceduresProvide High Paws cards for recognition of exceptional Pack MembersBuild relationships with key partners such as I.T. and Engineering to follow-up on work orders (proactive and reactive)Assist in leadership for all aspects of Kid’s Entertainment programming at the propertyProvide support to all necessary community appearances. This includes but is not limited to sponsors, charities, tradeshows, media and private functionsWillingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off siteEnsure a safe, clean, and professional environment for guests and Pack Members

Basic Qualifications & Skills

High School diploma or equivalentRequires working knowledge of Microsoft Office productsIn good standing and exceeding performance in the Entertainment Ambassador role (i.e. positive attitude, reliable, comfortable in front of guests, expert in events/activities)Must have prior experience working with childrenAbility to multi-task and prioritize a variety of tasks with minimal directionEvent planning knowledgeFlexibility regarding scheduling based on business demands including evenings, weekends, and holidaysProven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and proceduresSuccessful completion of a criminal background and drug screenCommunication skills, ability to manage a team

Desired Qualifications & Traits

Previous experience in a related field such as Entertainment, Hospitality, or EducationWorking knowledge of Microsoft Office productsCharismatic, enthusiastic attitudeProven teamwork skills

Physical Requirements

Ability to lift up to 30 poundsAble to sit and/or stand for long periods of time

Application Instructions:   

Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.     

 

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.