Home Shopping Department Manager (Drive Up and Go) 

  

Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Must be able to lead DUG Clerks/Shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines. 

 

This is a unionized hourly position within the store. All applicants must be willing and able to work at any store in the district. 

  

KEY ACCOUNTABILITIES: 

  

Lead all aspects of DUG/ECom operations. 

Review and manage "Metrics That Matter" on a daily/weekly basis with DUG staff and Store Director. 

Ensure the DUG department meets standards for cleanliness, organization and all marketing materials are fresh. 

Facilitate training for all DUG employees, including "on-demand" employees. 

Ensure all DUG employees are following proper processes and procedures. 

Ensure customer satisfaction with the DUG experience. 

Ensure all orders are shopped and staged on time prior to customer arrival time. 

Ensure all orders meet our 3Q's standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness). 

Facilitate store employee awareness, have DUG huddles throughout the day. 

Ensure service centric customer facing employees can answer all DUG FAQ's. 

Ensure service centric customer facing employees are handing out DUG flyers and "talking" DUG to our customers. 

Facilitate customer awareness of DUG services. 

Drive sales visiting neighboring businesses explaining DUG services. 

  

SKILLS AND EXPERIENCE: 

  

Excellent customer service skills. 

Possess good communication skills, both verbal and written. 

Strong teamwork and interpersonal skills. 

Possess leadership skills and the ability to influence the work of others. 

Must be able to motivate team members to achieve department goals. 

Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable. 

 

PHYSICAL ENVIRONMENT: 

  

Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time. 

Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.  

Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess the ability to concentrate and deal with frequent interruptions. 

Willingness to work independently in a fast-paced environment. 

 

Albertsons Companies EOE